How to Use Analytics to Improve Customer Service
Mar 28, 2017 Jim Iyoob
Customer service is not only relevant to conflict resolution but also to customer retention, brand loyalty, and your bottom line. Therefore, it is necessary to…
Learn More...Improving Contact Center Compliance With Improved Data Analysis Technology
Mar 14, 2017 Jim Iyoob
The managers and team leaders overseeing the operations of a contact or call center have a lot of work to do even outside of the…
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