How data storytelling makes performance management easy
Companies that use data storytelling as a key communication element build stronger relationships with team members and clients.
Data Analysis
How to Use Analytics to Improve Customer Service
Customer service is not only relevant to conflict resolution but also to customer retention, brand loyalty, and your bottom line. Therefore, it is necessary to do whatever possible to ensure your customers receive excellent service from your call center. Unfortunately, there may be times when interactions between agents and callers are less than ideal. While …
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Improving Contact Center Compliance With Improved Data Analysis Technology
The managers and team leaders overseeing the operations of a contact or call center have a lot of work to do even outside of the pressing daily tasks of coaching agents, assisting customers, and reporting to superiors in the company hierarchy. Contact center leaders are often responsible for tracking the data required to maintain compliance …
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