How Can You Create a Successful Executive Development Plan?
Nov 13, 2020 Melissa Wood
Has your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you…
Learn More...Is the Servant Leadership Model Paternalistic?
Apr 24, 2019 Matt Rocco
Imagine this. You are invited to a board meeting, and everyone is getting settled. While putting his cup down, the CEO accidentally spills coffee onto…
Learn More...Humility: A Powerful Leadership Trait
Nov 22, 2017 Matt Rocco
I came across an article the other day in The Harvard Business Review that caught my eye. It did so because the topic discussed happens…
Learn More...10 Leadership Qualities of an Etech Leader
Nov 08, 2017 Matt Rocco
Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to make a remarkable difference rises…
Learn More...Five Characteristics of a Successful Team
Sep 13, 2017 Matt Rocco
One of the greatest football coaches of all time, Vince Lombardi, once said, “Teamwork is what the Green Bay Packers were all about. We didn’t…
Learn More...Developing Strong Loyal Employees
Sep 06, 2017 Matt Rocco
One of the things that I enjoy most about leading Etech Global Services is the fact that I get to work with a group of…
Learn More...Emotional Intelligence in the Call Center
Jan 08, 2016 Jim Iyoob
I am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge you by your training and…
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