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How Can You Create a Successful Executive Development Plan?

Nov 13, 2020 Melissa Wood How Can You Create a Successful Executive Development Plan?

Has your executive team somehow become stagnant? Does it seem like the industry is moving at a faster pace than your company? How can you…

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Is the Servant Leadership Model Paternalistic?

Apr 24, 2019 Matt Rocco Is the Servant Leadership Model Paternalistic?

Imagine this. You are invited to a board meeting, and everyone is getting settled. While putting his cup down, the CEO accidentally spills coffee onto…

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Humility: A Powerful Leadership Trait

Nov 22, 2017 Matt Rocco Humility: A Powerful Leadership Trait

I came across an article the other day in The Harvard Business Review that caught my eye.  It did so because the topic discussed happens…

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10 Leadership Qualities of an Etech Leader

Nov 08, 2017 Matt Rocco 10 Leadership Qualities of an Etech Leader

Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.”  Our ability to make a remarkable difference rises…

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Five Characteristics of a Successful Team

Sep 13, 2017 Matt Rocco Five Characteristics of a Successful Team

One of the greatest football coaches of all time, Vince Lombardi, once said, “Teamwork is what the Green Bay Packers were all about. We didn’t…

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Developing Strong Loyal Employees

Sep 06, 2017 Matt Rocco Developing Strong Loyal Employees

One of the things that I enjoy most about leading Etech Global Services is the fact that I get to work with a group of…

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Emotional Intelligence in the Call Center

Jan 08, 2016 Jim Iyoob Emotional Intelligence in the Call Center

I am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge you by your training and…

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