Blog

Employee Engagement: Key to Improved Business Outcomes

Jul 03, 2019 Kaylene Eckels Employee Engagement: Key to Improved Business Outcomes

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…

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How To Empower Employees and Ensure a Great Customer Experience

May 22, 2019 Kaylene Eckels How To Empower Employees and Ensure a Great Customer Experience

Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…

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Empowering Agents with the Right Tools

Sep 07, 2017 Amit Kachhawa Empowering Agents with the Right Tools

Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you…

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Employee Empowerment: The Secret to Encouraging Team Members

Aug 08, 2017 Jim Iyoob Employee Empowerment: The Secret to Encouraging Team Members

A team is only as good as its leader, and that’s most certainly true when it comes to call center employees. Etech is here to…

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