Employee Engagement: Key to Improved Business Outcomes
Jul 03, 2019 Kaylene Eckels
What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…
Learn More...How To Empower Employees and Ensure a Great Customer Experience
May 22, 2019 Kaylene Eckels
Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…
Learn More...Empowering Agents with the Right Tools
Sep 07, 2017 Amit Kachhawa
Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you…
Learn More...Employee Empowerment: The Secret to Encouraging Team Members
Aug 08, 2017 Jim Iyoob
A team is only as good as its leader, and that’s most certainly true when it comes to call center employees. Etech is here to…
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