FCR: Define It, Then Measure It
Sep 06, 2020 Al Hopper
Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but…
Learn More...Is FCR a contact center metric anymore?
Dec 15, 2017 Amit Kachhawa
First Call Resolution metric measures the number of calls completed within a single contact between an agent and customer. This is an important performance metric…
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