10 Traits of a High Performer
Dec 29, 2017 Veronica Chimney
Potential employees come in an endless variety of traits. It goes without saying that many organizations want and need to retain great performing employees. It…
Learn More...Five Frequently Asked Questions About Using Call Monitoring to Improve Performance
Oct 18, 2017 Matt Rocco
Ensuring that your agents are producing successful calls depends on much more than a thorough initial training. Quality management should be ongoing, involving regular training…
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