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How does Human Resources Impact Customer Experience?

May 27, 2020 Veronica Chimney How does Human Resources Impact Customer Experience?

When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…

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Five Steps to Qualify for a Job Interview

Nov 04, 2016 Veronica Chimney Five Steps to Qualify for a Job Interview

There is no doubt that interviewing for a job is a stressful experience. It can feel like you are being judged, and, in a way,…

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The Importance of HR in a Contact Center

Sep 16, 2016 Veronica Chimney The Importance of HR in a Contact Center

HR should play a huge role in your contact center in order for employees to achieve the best possible results. If you’re currently experiencing a…

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