The Continuing Impact of Human Resources during this Global Pandemic
The Coronavirus Pandemic has altered the lives of many people and continues to create a tremendous amount of disruption for many businesses.
Human Resource
How does Human Resources Impact Customer Experience?
When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the big brands worldwide continuously strive to make things easier for their customers and provide excellent customer service. Those who are truly able to do that, their customers return to them …
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Human Resource: The Key to Corporate Social Responsibility
In today’s world, the Corporate Social Responsibility (CSR) is a lot more than just a nice-to-have. It has become an integral part of doing any business. The customers are likely to get involved with any brand with the organizational CSR activity as one of the major deciding factors. Hence, it is crucial to create a …
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How to Harness the Power of Millennials in Your Company?
Born between 1981 and 1996, the Millennial generation is a powerhouse in today’s workplace. It is estimated that by the year 2020, 50% of the workforce will be made up of millennials. This generation displays an intrinsic knowledge and trust of technology, a consistent work ethic and a commitment to excellence in standards and practices. …
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Human Resource On-Boarding New Employees
How was your first day at work? Were you excited or nervous? Were you warmly welcomed or did you have to find your way around? For most of us, it was somewhat frightening;not knowing what to do, who to talk to or where everything is located. Everyone experiences a frightening first day, including the teams …
How Human Resource Function Positively Influences Performance?
What is Human Resource Management (HRM)? This is a department in an organization which focuses on selecting, overseeing and coordinating individuals who work in it. Call center Human Resource Management manages issues identified with pay, call center agent performance management, organization development, safety, health, benefits, call center agent motivation, training and others. Call center human …
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The Importance of HR in a Contact Center
HR should play a huge role in your contact center in order for employees to achieve the best possible results. If you’re currently experiencing a high turnover of call center employees, it’s time to rethink your HR practices in order to enhance employee happiness, and in turn, increase the overall success of your call center. …
