How leaders can embrace teachability?
Teachability is a great concept, but what does it mean to commit to being teachable? Below are some tips to help you on your journey!
Leaders
How Should Leaders Embrace Team Motivation?
How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There are several theories of motivation, and when we’re rightly motivated, there’s almost nothing we can’t do. We can motivate ourselves to build new technologies, make a remarkable change in society, and what not! It is one of the crucial responsibilities of any great leader to foster motivation and encourage employees.
Developing the Ideal Leaders of Today, Tomorrow, and Beyond
During some quiet time this week, I was thinking about and praying for our Etech team members. My thoughts took me to the vision statements for our organization – to make a remarkable difference for each other, our customers, and within our communities. I then pondered how this vision could become a reality, and I …
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Every Person Matters, Every Heart Matters…YOUR Heart Matters!
Growing up the daughter of a farmer/rancher, I’ve always been familiar with the term head count, as it signified the size of my father’s herd. He took great pride in this number, in fact I remember each of the milestones he celebrated, 25…50…75…100…200. All are comparatively small by today’s standards, but to my Dad those latter …
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Why Do Leaders Require Vision to Drive Success?
Have you ever noticed how the word “boss” is often used in a negative context? Very rarely do people use the word in praise; rather, you more often hear terms like “the boss is getting after me again” or “my boss is so demanding.” Perhaps Theodore Roosevelt summed up the reason behind this trend best …
How to Find Effective Leaders
While it’s great to have effective leaders now, call centers should be sure they’re looking toward the future for their next equally effective leaders. As careers advance and circumstances change, a contact center manager might leave and take her or his talents elsewhere. Being on the lookout for capable managers should always be a top …
Accountability 101: Leaders Go First
What does accountability mean? Miriam Webster defines accountability as: the quality or state of being accountable. An obligation or willingness to accept responsibility or to account for one’s actions. Unfortunately, within many organizations, zeal for accountability may fall by the wayside because most employees still view accountability as a punishment for failure, versus a personal …
How To Train Front Line Leaders To Face Unique Challenges
You are a call center leader. At same point during your career at your company, you formed three straightforward letters together to shape one modest word that has gotten you into this pickle. At the time, you didn’t generally comprehend the effect of those letters. The letters were “Y-E-S.” Maybe you oversaw individuals in another …
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