Why Live Chat is Imperative and Here to Stay!
May 18, 2018 Patrick Reynolds
The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…
Learn More...Top 4 Benefits of a Pre-Chat Survey in Live Chat
Jan 03, 2018 Matt Rocco
A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified…
Learn More...Top Reasons You Haven’t Added Live Chat to Your Website
Oct 17, 2017 Jim Iyoob
Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to…
Learn More...Integration of Live Chat and Social Customer Service: A Logical Evolution
Apr 05, 2016 Jim Iyoob
Just stop for a moment and think about what that term means to you. What images does it conjure up in your mind? A smiling…
Learn More...Top 8 Reasons Live Chat Enhances Conversions
Jan 13, 2016 Matt Rocco
Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for…
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