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Why Live Chat is Imperative and Here to Stay!

May 18, 2018 Patrick Reynolds Why Live Chat is Imperative and Here to Stay!

The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…

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Top 4 Benefits of a Pre-Chat Survey in Live Chat

Jan 03, 2018 Matt Rocco Top 4 Benefits of a Pre-Chat Survey in Live Chat

A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified…

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Top Reasons You Haven’t Added Live Chat to Your Website

Oct 17, 2017 Jim Iyoob Top Reasons You Haven’t Added Live Chat to Your Website

Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to…

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Integration of Live Chat and Social Customer Service: A Logical Evolution

Apr 05, 2016 Jim Iyoob Integration of Live Chat and Social Customer Service: A Logical Evolution

Just stop for a moment and think about what that term means to you. What images does it conjure up in your mind? A smiling…

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Top 8 Reasons Live Chat Enhances Conversions

Jan 13, 2016 Matt Rocco Top 8 Reasons Live Chat Enhances Conversions

Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for…

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