Blog

Exceptional Customer Service with an Omni-Channel Strategy

Nov 03, 2017 Kaylene Eckels Exceptional Customer Service with an Omni-Channel Strategy

The staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people choose to share information has…

Learn More...

Omni-channel: New Multi-Channel To Customer Service Experience

Apr 14, 2017 Amit Kachhawa Omni-channel: New Multi-Channel To Customer Service Experience

The one thing in this recent fast-paced and virtual savvy environment which changes more hastily than technology is, the terminology used for references to technicalities…

Learn More...

Improve the Omnichannel Experience; Reduce Customer Effort

Jun 17, 2016 David Carrizales Improve the Omnichannel Experience; Reduce Customer Effort

Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. When you focus on how…

Learn More...