Importance of Online Chat for boosting Business Performance
Initially used as just a forum to connect with your customers, online chat has matured into a strategic communication channel that positively impacts the customer experience.
Online chat
The Importance of Online Chat
The online behavior of the consumers is constantly increasing as companies continue to grow and provide services online. According to Forrester Research, last year in 2013, online retail sales in the US reached over $288 million with an expected growth rate of 10% annually through 2018. When consumers are increasingly shifting towards online shopping and …
Why Customer’s Initiate Chat?
Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies, live chat is the most effective channel in terms of customer service and satisfaction. Internationally, the next great area of customer contact is live chat. From a customer perspective, regardless …
Leveraging Online Chat for Effective Interactive Marketing
The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach customers by using different mediums like email, social media, online advertisements, press releases, and more. Incorporating online chat in these mediums of online marketing can help improve interactivity with customers. …
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