Today’s Shoppers Expect Great Customer Service No Matter Where They Shop
Oct 31, 2017 Jim Iyoob
With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog…
Learn More...Tips To Improve Quality Monitoring
Dec 04, 2015 Jim Iyoob
We monitor calls to ensure that the set quality standards are achieved. However, call monitoring is not only for identifying problems and agent opportunities, but…
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