Call Center: Myths Vs Reality
Oct 07, 2016 David Carrizales
There are a lot of misconceptions when it comes to call centers and how people perceive them. They don’t often realize how drastically call centers…
Learn More...How to Integrate Quality Assurance and Coaching for Success
Sep 23, 2016 Kaylene Eckels
We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core…
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