There are a lot of misconceptions when it comes to call centers and how people perceive them. They don’t often realize how drastically call centers have changed over the years. Thanks to constant advancements in technology, call centers are transforming the way they do business and deal with customers. Here are three common myths associated …
We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core of ensuring that your customers receive quality services. In order to fully equip customer-facing employees, coaching programs must be comprehensive. How you train your staff determines the effectiveness of the …
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