How to Maintain Policy and Procedures for Effective Quality Analysis
Jan 17, 2018 Jim Iyoob
Quality analysis is an ongoing process in the call center to guarantee that agents are delivering superior customer service. Thus, monitoring is essential to keep…
Learn More...Are You Coaching Your Agents To Enhance Productivity?
Mar 31, 2017 Veronica Chimney
Your call center performance is affected by the overall performance and productivity of your automated call center agents. Because of this, it’s enormously critical to…
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