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5 Colossal Reasons to Focus on Social Customer Service

Dec 13, 2017 Matt Rocco 5 Colossal Reasons to Focus on Social Customer Service

The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…

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The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

Dec 11, 2017 Jim Iyoob The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…

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What is a Socially Enabled Call Center?

Dec 04, 2017 Jim Iyoob What is a Socially Enabled Call Center?

What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…

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4 Ideas To Offer Exceptional Customer Experience Through Social Media

Feb 17, 2017 Amit Kachhawa 4 Ideas To Offer Exceptional Customer Experience Through Social Media

Are your clients on social media? Do you relate with them? The key to actually making use of social media for multichannel customer support is…

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The Emerging Role of Social Customer Care in Business

Jul 07, 2016 Jim Iyoob The Emerging Role of Social Customer Care in Business

The month of April was action packed, and among the most memorable things I did, was taking part as a speaker at the PACE Convention…

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