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Build Your Team by Building Connections

Jul 30, 2018 Kaylene Eckels Build Your Team by Building Connections

Walk into any contact center and you will hear it.  That energetic hum from the floor created by scores of agents fielding questions from customers,…

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5 Pillars of a successful team

Jan 25, 2017 Matt Rocco 5 Pillars of a successful team

Starting something new, taking on new challenges or implementing changes is not always easy, and there are always reasons to avoid doing so, but opportunities…

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Three Critical Things to Know While Leading a New Team

Sep 28, 2016 Dilip Barot Three Critical Things to Know While Leading a New Team

Good leaders are never completely satisfied. They are always reaching for higher levels of excellence, and this requires a combination of self-awareness and personal growth….

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