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Hit your class with a BEAM!

May 08, 2019 Matthew Cole Hit your class with a BEAM!

My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…

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Six Pitfalls to Avoid with Quality Monitoring Systems

Aug 23, 2016 Jim Iyoob Six Pitfalls to Avoid with Quality Monitoring Systems

As you evaluate your quality assurance systems you are probably asking yourself, whether they are delivering the results that you and your stakeholders anticipated. If…

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The Effect of Training on the Multi-channel Environment

Apr 21, 2016 Jim Iyoob The Effect of Training on the Multi-channel Environment

The connected consumer has changed the way businesses communicate, especially because of their high expectations. What are these expectations? Consumers need to hear from you…

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