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ROI Calculator
Three levers. Measurable savings. No gated form.
Model your contact center savings across people, performance platform, and Voice AI in 60 seconds. Default values grounded in 22 years of documented Etech outcomes. Nothing to download. Nothing to submit.
60s
To a first estimate
3
Savings layers
0
Forms to fill
Savings preview
LIVE
Current-state cost
-100%
AHT reduction
-18%
QA automation
-9%
Voice AI deflection
-21%
FCR lift
-6%
Attrition avoidance
-8%
Modeled new cost
38%
Modeled cost reduction
62%
The model
Three levers. One operating model.
The savings are not a single number. They come from three layers of an operating model that already works at scale. Each layer stands alone. The layers compound when they run together.
calculator inputs
The calculator. Model your savings. Live.
Every field recalculates the output on change. Nothing leaves your browser.
Your estimated annual savings
$0
Annual revenue lift
$0
Payback period
0.0 months
Savings + revenue
$0
Where your savings come from
Annualized estimateDefaults are conservative. Every number above is below the documented Etech outcome. The calculator will not tell you what you wish to hear. It will tell you what the average Etech client has measured.
Where the defaults come from
Every default is below a documented Etech outcome.
These three programs are the anchor cases for the calculator defaults. Each operates at a different scale in a different vertical under a different operating model.
Telecom B2B sales
500 agents
AHT
495s → 322s
35% reduction
Conversion
4.8% → 8.6%
79% lift
Annual savings
$3M
Documented
Client name withheld for contract reasons.
Insurance CAT response
924 peak agents
Voice AI deflection target
80%
Claim status inquiries
Annual savings projection
$2M
Deflection alone
FCR lift
+28%
Post-deployment
Client name withheld for contract reasons.
Financial services care
200 agents
CSAT
+32%
Post-QEval
Training time
-45%
Ramp compression
QA sampling
3% → 100%
Full coverage
Client name withheld for contract reasons.
Beyond the spreadsheet
Three benefits the calculator will not show you.
Every number above is dollars. These three outcomes are real, documented across Etech's client base, and show up on every program, but they are difficult to put into a calculator so we leave them here as context.
+12
pts
Happier customers.
Clients move CSAT up an average of 12 points in the first year. The calculator values lower cost. Customers feel better service. Both compound together, but only one shows up as dollars above.
+28
%
Customers who stay.
Retention programs on the Etech platform lift save rates an average of 28 percent. Loyalty compounds far past the first year. The calculator stops at twelve months on purpose.
6.3
yrs
People who stay.
Average agent tenure is 6.3 years. Monthly attrition stays under 5 percent. Your customers talk to the same trained voice over time. That continuity never fits cleanly in a spreadsheet, but it is the single biggest reason Etech programs outperform.
What is already in market
No Other BPO Publishes a First-Party ROI Model.
We reviewed global, enterprise, regional, and niche BPO landing pages. Most offer a contact form and a gated PDF. A handful offer a single-lever calculator. None model the full operating stack. This is how Etech compares.
| Calculator | Ungated | Interactive | Three-lever model | Includes Voice AI | Includes QA coverage | Grounded in published outcomes |
|---|---|---|---|---|---|---|
| Etech ROI Calculator | ||||||
| Global BPO (top 5) | ||||||
| Enterprise BPO (mid-market) | partial | |||||
| Regional BPO | ||||||
| Niche vertical BPO | partial |
What you get that a spreadsheet never shows
White-Glove service. Executive Access. One Phone Call Away.
The calculator values people, technology, and deflection. It does not value the relationship, and the relationship is where most BPOs fail their clients. Etech is privately held, founder-led, and built on a simple operating habit: if your program matters to you, it matters enough for our leadership to show up for it.
01
Your executive team, on speed dial.
The CEO, COO, and Head of Operations are one phone call or text away. Not a generic support queue. Not an account-management tier list. Direct cell, direct email, direct calendar.
02
Monthly time with your sponsor.
Your executive sponsor spends dedicated time with you every month, on site or over video, walking your program data with you. Not a quarterly review deck. A working conversation with the person accountable for your outcome.
03
Decisions made in hours, not weeks.
When something needs to change, an approval chain of four people is a four-person problem. At Etech the person who can change the program is already in the room. Staffing, scope, technology, investment — decided in the conversation.
04
Boutique discipline. Global scale.
4,000 people across 7 sites, with the executive access of a 200-person boutique. You never become a small account inside a large portfolio. Your program gets the attention it would get from a firm that only serves five clients.
Named contacts. On day one. In writing.
Every Etech contract includes the mobile numbers of the executives accountable for your program. Including the CEO.
Go deeper
Want the Analyst-Built Version?
This calculator is a starting point. The custom model is what a CFO takes to board review.
1
What a custom model includes
- Program-specific cost modeling
- State-by-state licensed-agent projections
- QEval deployment timeline and payback curve
- Voice AI intent mapping and deflection forecast
- 5-year total cost comparison versus in-house and peer BPOs
2
What you bring
- Current call volume by intent
- Current agent count, AHT, and cost structure
- Current QA approach and findings
- Any current AI or automation in production
3
What you get
- Tailored ROI model in Excel
- 30-minute walkthrough with an Etech solution architect
- Benchmark comparison to peer programs
- Implementation roadmap with milestone dollars
Ready for the tailored model
30 minutes. Your numbers. A model your CFO can sign off on.
Book a 30-minute working session with an Etech solution architect. Walk through your current-state data. Walk away with a Year 1 model, a Year 5 comparison, and an implementation roadmap in dollars.
