CLIENT STORIES

Programs you can reference.
Outcomes you can verify.

Every program on this page is running today or ran within the last 24 months. Client names are available under NDA on request. The operating detail is specific because the programs are real.

19 Programs
7 Industries
95% Client retention 2025
22 Years operating

REQUEST A NAMED REFERENCE UNDER NDA

Every number on this page came from a live operations review.

Client names are available under NDA on request. The operating detail is specific because the programs are real. QEval, our Performance Management Platform, is the receipt for every claim. It records every interaction, scores every call, and produces the data behind these outcomes.

One operating model. Your program plugs into it. The proof is the same across every industry on this page.

FEATURED PROGRAMS

Three programs. Documented outcomes.

HEALTHCARE / PHARMACEUTICAL

Fortune-10 Pharmaceutical Distributor

7+ years

WHAT WE BUILT

QEval with healthcare-specific ASR, PHI redaction from day one, HIPAA/SOC 2/PCI compliance. Wholesale distribution, veterinary, and specialty pharmacy programs under one operating model.

DOCUMENTED OUTCOME

$2M+
Recovered capacity
84%
First-call resolution
24,318
Calls mapped to root cause

$2M+ in recovered capacity through QEval-driven process changes. 84% first-call resolution. 24,318 calls mapped to 47 root-cause categories.

TELECOM

Top-5 Wireless Carrier B2B Division

10+ years

WHAT WE BUILT

QEval sales scoring, TCPA-first compliance framework, 100% call analysis. Champion-Challenger methodology running continuously across B2B telesales programs.

DOCUMENTED OUTCOME

8.6%
Conversion rate
79%
Documented lift
14
Script variants per quarter

8.6% conversion rate from 4.8% baseline. 79% documented conversion lift. Champion-Challenger methodology tested 14 script variants per quarter.

INSURANCE

P&C Insurance Carrier, Hurricane Milton Response

CAT activation (72-hour surge)

WHAT WE BUILT

72-hour surge playbook, QEval calibrated from hour one, licensed US-resident agents. Claims FNOL, policy servicing, and billing handled across the activation.

DOCUMENTED OUTCOME

924
Agents deployed
99.79%
Answer rate
3.61s
Average speed of answer

924 agents deployed. 99.79% answer rate. 97.35% schedule adherence. 3.61-second average speed of answer during peak catastrophe volume.

MORE PROGRAM OUTCOMES

Six more programs. Same operating model.

AUTOMOTIVE

OEM Automotive Program

98%
CSAT

12 brands, 200,000 monthly interactions. VDI-secured dealer and consumer queue separation. Champion-Challenger scripting across service, warranty, and recall programs.

See industry programs
TECHNOLOGY

Enterprise SaaS Program

35%
AHT Reduction

CSAT 92+. Tier 1, 2, and 3 support with engineering resources. 6-week product-expert training program. PMP-certified program management.

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FINANCIAL SERVICES

Regional Bank ($60B AUM)

$2.8M
Annual Savings

100% FCRA compliance. Deposits, servicing, collections, and retention programs. QEval-driven process changes reduced handle time and complaint escalation.

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RETAIL

Furniture Retailer

35%
AHT Reduction

3x peak capacity during seasonal surges. Subscription save program with documented pitch-rate lift through scorecard discipline. PCI-DSS Level 1 across all payment interactions.

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INSURANCE

Specialty P&C Insurance Carrier

95%
Client Retention

+28% year-over-year growth. Licensed US-resident agents across policy servicing and sales. QEval calibrated from week one of the engagement.

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AUTOMOTIVE / FINANCE

Captive Auto Finance Division

+20 pts
Renewal Conversion

Zero TCPA violations across 14.2M interactions. Retention and loyalty programs with Champion-Challenger scripting. QEval 100% coverage from day one.

See industry programs

HOW TO REQUEST A REFERENCE

Three steps to a named reference.

We do not gate references behind a sales cycle. If you are evaluating contact center partners and want to talk to someone who runs a program like yours, we will make the introduction.

Request a reference
01

Tell us your industry and program type

Inbound, outbound, back office, quality, or Voice AI. Regulated or general. Volume and geography.

02

We match you with a comparable program

Same vertical, similar volume, overlapping compliance requirements. The match is specific to your use case.

03

Named reference call under mutual NDA

A direct conversation with a program leader at a comparable client. No scripts. Real operating detail.

2.5B
Interactions analyzed
95%
Client retention 2025
22 years
Zero breaches
250+
Engineers at ETSLabs
4,000+
Team members

INDUSTRIES SERVED

Programs across seven verticals.

Healthcare Telecom Insurance Financial Services Automotive Technology Retail All industries

TELL US ABOUT YOUR CONTACT CENTER

Tell us your vertical, your volume, and what is hurting.

We will match you with a program reference in your industry. Named client. Mutual NDA. Real operating detail from someone who runs a program like yours.

Contact us View case studies

Or call us directly: 936-559-2200

Etech client programs