Back office operations that combine trained human processors with Document AI, RPA, and quality monitoring across every transaction. Not just processing volume, but processing it right.
The Challenge
A miskeyed claim amount. A missed deadline. A misfiled document. In back office processing, quality has historically been unmeasured because the monitoring tools were built for voice. Errors compound. Costs escalate. Compliance risk accumulates silently.
Back office processing deserves the same visibility as contact center operations. Every transaction monitored. Every error caught. Every improvement tracked. That is what QEval brings to back office. Etech’s back office outsourcing service combines trained human processors with Document AI, RPA automation, and QEval transaction monitoring to deliver measurable accuracy, compliance, and throughput improvements from day one.
Six Core Services
Every service backed by trained processors, technology automation, and transparent quality metrics.
End-to-end claims handling for insurance and healthcare with documented accuracy rates and SLA tracking. Every claim audited, every discrepancy flagged.
High-volume data capture with multi-point validation, Document AI pre-fill, and error rate tracking. Accuracy by design, not by chance.
Intake, classification, extraction, routing, and archival with AI-assisted processing. Documents stay organized, indexed, and compliant.
Order entry, modification, tracking, and fulfillment support with real-time status visibility. Every order seen, every change tracked.
Account updates, billing inquiries, payment processing, and record management. Accurate record-keeping at scale.
Scheduling, correspondence, reporting, and coordination services. Back office functions that keep operations running smoothly.
Technology Advantage
We do not apply AI to back office to eliminate processors. We apply it to make trained processors faster, more accurate, and more valuable. Document AI pre-fills forms. RPA handles repetitive steps. QEval monitors every outcome. Your team focuses on judgment calls and exceptions.
The result: Higher throughput, lower error rates, and transparent visibility into every transaction.
Automated extraction, classification, and routing reduces manual sorting by 70%.
Rules-based automation handles data validation, reformatting, and system entry.
Quality monitoring adapted for transactions, not just voice. 100% coverage, not 2-5% sampling.
Industry Focus
Back office processing tailored to compliance requirements, transaction complexity, and business rhythms.
Claims processing, patient records management, billing support. HIPAA compliance built in. Accuracy critical, margins thin.
Claims adjustment, policy administration, billing operations. Multi-step workflows with regulatory rigor. Zero tolerance for errors.
Account operations, order processing, compliance documentation. Audit trails required. Security non-negotiable.
Full-Stack Approach
Three disciplines. One provider. No handoffs between the operation, the measurement layer, and the engineering team.
Skilled back-office teams with accountability and attention to detail. People who stay an average of 6.3 years.
QEval monitors every transaction, not just voice. 100% coverage. Instant alerts. Trend analysis.
Document AI and RPA built by ETSLabs. 30-90 day deployments. Zero vendor lock-in. Purpose-built.
No other mid-market BPO runs the operation, built the measurement platform, and has an AI lab that ships. One accountable team across all three.
Let us discuss how Document AI, RPA, and full transaction monitoring can improve your back office outcomes.
