Every sales call has a job. Open a new account. Qualify a lead. Close the order. Save the subscription. Grow the relationship. Etech is a B2B and B2C sales outsourcing partner over two decades of inbound and outbound telesales experience. We run all of it.
Inbound. Outbound. Cold. Warm. Intake. Upsell. Renewal. Win-back. Etech is a full-service outsourced sales team — running every revenue motion across B2B telesales, B2C direct sales, and hybrid programs for enterprise clients. On every interaction, QEval — our AI-powered call scoring platform analyzes 100% of the call. Champion-Challenger tests the script. Real-time coaching closes the gap. This is how we documented a 79% conversion lift across 22 clients in 2024 and 2025. (Etech internal program data, Jan 2024–Dec 2025)
“Their agents do not read a script. They sell. Tenure shows in every call.”
Every Call. Every Motion.
No matter what your revenue motion looks like, we have run it for two decades. The method is the same across every call type: researched opens, tested scripts, 100% QEval scoring, real-time coaching, compliance on every interaction. We serve enterprise clients across telecom sales outsourcing, healthcare sales BPO, financial services telesales, SaaS sales development, insurance outbound sales, and technology sector revenue operations.
Net-new account development. Skilled sales pros who research the account, personalize the open, and earn the meeting.
Compliance-first consumer outbound with TCPA, DNC, and consent management built into the workflow. High volume, clean data, measured conversion.
Speed-to-lead on every inbound signal. MQL chase, demo reschedule, trial expiration, content download follow-up. Minutes, not days.
Calendar-bookings for your field sales or inside AE team. Qualification criteria agreed up front. Only booked meetings count.
Your marketing spend converts at the call. New sale, new service line, new plan. Consultative agents who qualify, present, and close.
Order capture, product configuration, pricing, upsell at checkout. CRM-integrated, real-time inventory and fulfillment tie-in.
MQL to SQL conversion at scale. BANT, MEDDIC, custom frameworks. Disposition in your CRM, scored, and routed to the right rep.
Revenue on the relationship you already have. Trigger-based outreach, AI-surfaced next-best-offer, agent coaching on objection patterns.
Cancellation interception, retention offers, reactivation of lapsed accounts. Trained save agents, documented retention lift.
Proactive renewal outreach on schedule. Price-change communication, contract uplift, auto-pay conversion.
Voice-of-customer research, NPS follow-up, post-purchase validation. Structured and unstructured feedback captured and tagged.
Confirmation, reschedule, no-show recovery. Reduces revenue leak for healthcare, auto service, field services, financial appointments.
THE PROBLEM
Most BPOs measure dials and talk time. But your customer actually cares about conversion, compliance, and consistency. QEval gives you all three on every single interaction. QEval is Etech’s proprietary AI-powered quality scoring platform, built by ETSLabs, that analyzes 100% of sales interactions in real time — scoring script adherence, compliance, objection handling, and conversion behavior on every single call. Unlike sampling-based QA tools, QEval provides complete interaction coverage from day one.
Dials and talk-time measured, conversion unmeasured
100% of sales interactions analyzed by QEval
Manual compliance audit on random samples
Real-time compliance scoring on every call
Gut-feel scripts and objection handlers
Champion-Challenger testing with data-driven iteration
Compliance risk grows with scale
Conversion-first metrics (TCPA, PCI-DSS, SOC 2 built in)
REVENUE OPERATIONS
Complex sales cycles, multi-touch sequences, CRM integration, deal desk support, enterprise selling with QEval coaching on every call.
High-volume consumer sales with compliance-first operations. TCPA, Do Not Call, consent management, conversion tracking, real-time QA.
MQL to SQL conversion with AI-driven scoring frameworks. Qualification scripts tested via Champion-Challenger, objection handling optimized.
Existing customer expansion with basket analysis, offer logic, propensity modeling. Driven by real-time analytics of what works.
Lapsed customer recovery with segment-specific approaches. Propensity modeling identifies recovery candidates.
Calendar integration, confirmation workflows, no-show reduction. QEval monitors confirmation quality in real-time.
The Etech Sales Method
Most contact centers take your script and dial. We do the opposite. We study the buyer, engineer the pitch, certify the agent, score every call, and test every change. The call is the last step, not the first.
Vendors who read your script, sample 2-5% of calls, and deliver a monthly PowerPoint. We run the sales floor the way your best in-house team would, if you had the 22 years of history to build it.
Before the first dial, we study your ICP, your product, your competitors, and the pattern of objections buyers actually raise. Script writers review closed-won and closed-lost calls from your own history.
Openers, discovery questions, value props, objection handlers, and close paths are written as modular assets. Each assumption is a hypothesis. Each hypothesis has a test. Compliance language is pre-approved and version-controlled.
Agents do not go live until they pass a product and methodology certification. Tenure averages 6.3 years. Attrition runs under 5% monthly. The person on your calls is a sales professional who has been trained, calibrated, and certified.
QEval scores 100% of conversations. Not a 2-5% sample. Every opener, every objection, every close attempt. Conversion drivers surface in hours, not quarters.
Champion-Challenger is the operating model. New scripts, offers, and handlers run in parallel with the baseline. Only data-proven winners scale. This is how 79% conversion lift gets compounded across 22 programs.
The Intelligence Stack
We built the technology. We operate the floor. The same team that ships the AI runs the program. Zero vendor dependency, zero integration tax, zero excuses.
RTAA surfaces next-best-action, competitive counters, and compliance prompts as the conversation unfolds.
The script adapts to the buyer's response. Objection pattern detected, handler surfaces. Buying signal detected, close path opens.
Voice analytics in real time. The agent sees the buyer cooling before the buyer says no.
Every call is analyzed by AI against your scorecard. Script adherence, compliance, conversion behavior, objection handling. No sampling.
Salesforce, HubSpot, Microsoft Dynamics, Zoho, custom. Dispositions, notes, next steps, recordings, and QEval scores land in the record.
Winning behaviors are codified into the next script iteration. Losing patterns are retired. The playbook compounds.
THE DIFFERENTIATOR
Every campaign runs controlled tests. New scripts, offers, and objection handlers are tested against current best practice. Only data-proven winners scale. This is how we generate 79% conversion lift year over year. Champion-Challenger testing is a controlled A/B methodology where a new sales script, offer, or objection handler runs simultaneously alongside the current best-performing version. QEval scores 100% of calls on both variants until a statistically proven winner is identified — then that winner becomes the new standard across every agent.
Proven Refinement
Your customers are not a laboratory. Every refinement to a script, offer, or objection handler is validated on internal calibration calls, reviewed with your team, and only promoted to the live floor after it is proven.
Customer safeguard: Validated across 5,400 internal calibration calls with QEval scoring before going live. Zero customer disruption.
The Path to Validation
Analyze last 90 days of QEval data
Identify the highest-friction moment
Draft an alternative handler
Validate on internal calibration calls
Promote to floor only after proof
OUR PROCESS
Deep discovery of your sales goals, current metrics, target audience, compliance requirements. We build your QEval baseline on day one.
Agent hiring, training, and onboarding. Tech setup: CRM integration, phone system, compliance monitoring. QEval begins scoring on first call.
Champion-Challenger campaigns launch. New scripts, offers, and approaches tested in parallel. QEval measures everything: conversion, AHT, compliance, quality.
Weekly performance reviews. Refinements are validated internally before promotion. Winners scale, and the baseline improves every cycle. 30-day guarantee at any scale.
CAPABILITIES
Native integration with Salesforce, HubSpot, Microsoft Dynamics, and 80+ others. Real-time deal updates, activity logging, pipeline visibility.
Real-time TCPA, PCI-DSS, and regulatory monitoring. Automated do-not-call enforcement. Consent management. Recording compliance.
QEval identifies coaching moments in real-time. Agent scores dipping? Supervisor is alerted. Script struggling? Alternative offered in-call.
AI-driven quality scoring on every call. Tone, empathy, objection handling, product knowledge, compliance adherence. No sampling. 100% visibility.
Agent performance dashboard by metric: conversion, AHT, quality, compliance. Identify top performers for coaching. Spot training gaps early.
Smart calling based on propensity models. Who is most likely to convert? Optimize your dialer for your business goals, not just throughput.
THE MATH
Conservative estimate: 79% documented conversion lift on your sales operation. The numbers speak for themselves across team sizes.
50 agents
Current
$500K/month revenue
With Etech (79% lift)
$892.5K/month revenue
Monthly Revenue Increase
$392.5K/month
100 agents
Current
$1.2M/month revenue
With Etech (79% lift)
$2.1M/month revenue
Monthly Revenue Increase
$900K/month
250 agents
Current
$3.5M/month revenue
With Etech (79% lift)
$6.2M/month revenue
Monthly Revenue Increase
$2.7M/month
These scenarios assume 79% documented conversion lift (from 22 clients in 2024-2025) with deployment at month 1 and results by month 3. Actual results vary by industry, product complexity, and baseline performance. Typical range: 60-95% lift.
ETECH VS. TYPICAL OUTSOURCING
Conversion
Only measure dials and talk time
100% of calls AI-scored by QEval
Quality Assurance
2-5% random sampling
100% interaction analysis
Compliance
Manual spot-check audits
Real-time TCPA, PCI-DSS, SOC 2
Coaching
Periodic coaching on samples
Real-time coaching on every call
Script Testing
Managers pick scripts by instinct
Champion-Challenger with data
Dashboards
Daily/weekly reports with lag
Live visibility into every agent, every call, every metric
REVENUE WITHOUT RISK
QEval monitors real-time compliance on TCPA, PCI-DSS, and regulatory requirements. No surprise audits. No violations. Scale with confidence.
Do Not Call enforcement, consent tracking, call recording compliance on every interaction. Automated monitoring prevents violations.
Secure payment data handling for sales teams taking orders or payments. SOC 2 Type II audited processes.
22 years of zero breaches. Audited data security, access controls, incident response in place.
PROOF IN ACTION
National telecom provider needed to scale B2B telesales 40% without increasing compliance exposure or training overhead. Existing vendor provided no visibility into call quality or conversion drivers.
Etech deployed 200 agents with Champion-Challenger methodology from day one. QEval scored 100% of interactions. Real-time coaching adapted scripts based on conversion data. Compliance monitoring prevented TCPA violations.
Conversion Lift (8 months)
TCPA Violations (18 months)
Training/Agent (vs 80hrs industry avg)
INDUSTRIES WE SERVE
THE FRAMEWORK
4,000+ team members dedicated to your sales goals. Real people. 6.3-year average tenure. Real accountability.
QEval analyzes 100% of interactions. Conversion, compliance, quality, coaching needs. Real-time, not historical.
250+ engineers at ETSLabs built our stack. Champion-Challenger testing. RPA. Workflow automation. Zero vendor deps.
QEval gives you 100% visibility into every sales interaction. Run tests like you run a product company, not a call center.
Average Conversion Lift
AI-Analyzed Calls
