Etech Admin, Author at Etech Global Services LLC

Organizing Customer Support on Social Media the Right Way

These days, social media and customer services are essentially one and the same. Companies are better able to take care […]

One of the most widely-used yet misunderstood terms in the business world is “employee engagement.” While plenty of executives, team […]

Great leaders aren’t born that way, and most dedicate their lives to learning, applying and mastering leadership skills. When it […]

At all times, your employees determine the rate at which you company grows because they make your customers either happy […]

Quality analysis is an ongoing process in the call center to guarantee that agents are delivering superior customer service. Thus, […]

In my 34 years in contact center management, I have seen a variety of leadership styles. What is important about […]

Glowing customer reviews are the gold dust of modern commerce. Recent studies have consistently shown that customer reviews are one […]

While you might already be perfectly aware of the existence of live chat, you might not be too well versed […]

The communication that occurs between customers and agents in your call center hold incredibly valuable information. There are many industry […]

When running any business, even a call center, the goal is to ensure it grows every year and deliver a […]