A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session […]
Read moreEven Michael Jordan had a coach, coaching your team is important if you want to drive continuous improvement. Effective coaching […]
Read moreBeing in a leadership position in any sort of environment is challenging. No matter the uniqueness of their individual situations, […]
Read moreUnderstand the intricacies of consumer behavior online and optimize your business strategies to cater to modern consumer needs.
Read moreNot only has social media changed the way we communicate and reconnect with old classmates, family and friends, it’s also […]
Read moreOften a company leadership faces unending challenges especially when it comes to the rapid technological changes. Since the emergence of […]
Read moreExplore the evolution of First Call Resolution (FCR) to First Contact Resolution (FCR) and its significance in modern contact centers.
Read moreThe enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer […]
Read moreIn my last blog post, we defined what a Social Enabled Call Center is, a call center using social media […]
Read moreWhile many businesses are concerned about the threat external hackers pose to their online systems, it is crucial to note […]
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