Matthew Bellows, the Founder and CEO of Yesware, recently posted this on his blog: “The threat of firing is not […]
Read moreToday’s workforce is very different from the 20th century workforce when it was once common for an employee to work […]
Read moreAs a small business owner, you may not have the dedicated budget for a 24/7 support team. However, that doesn’t […]
Read moreEvery day, each person on earth is presented with hundreds of yes or no decisions that have unforeseen consequences. Unfortunately, […]
Read moreBeing a leader is challenging enough, but being the leader of a sales team can mount even more pressure on […]
Read moreWhat makes a great leader? Is it the ability to turn goals into accomplishments? Is it a strong command of […]
Read moreIs your call center prepared for customer service through social media? REGARDLESS OF YOUR PERSONAL FEELINGS ON SOCIAL MEDIA, IT […]
Read moreLive chat support is an easy and effective method to answer customer questions and help resolve any issues they have […]
Read moreLife’s lessons are often taught to us in very unexpected ways. In some cases, this means that those lessons are […]
Read moreMany people know that turnover among agents in the call centers are high, but most leaders don’t know how to […]
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