Etech Admin, Author at Etech Global Services LLC

The Importance of Online Chat

The online behavior of the consumers is constantly increasing as companies continue to grow and provide services online. According to […]

Quality assurance is defined as the maintenance of a desired quality of service especially by means of attention to every […]

Etech Global Services has recently done a bit of research on this topic and the findings have been rather eye-opening. […]

There is perhaps no more difficult time for any country than when they are experiencing an economic downturn and conversely, […]

Etech Global Services offers BPO quality assurance services to increase sales and enhance customer satisfaction as well as gather important […]

Etech Global Services has always believed in providing intelligent and quality oriented services to the customer to help them make […]

At this point in time, most people have at least heard of Live Chat and have a basic idea of […]

Here at Etech Global Services, we are a leading provider of intelligent sales, service and technology solutions specializing in inbound […]

‘Omni channel interaction’ is the new buzzword going around customer contact centers, but although serious business owners know they should […]

Reduce call center escalation rates by 40%. Free templates, proven scripts & techniques to transform complaints into loyalty.