Artificial Intelligence Archives - Page 2 of 2

The best of both the world’s is required, but it is PEOPLE who add more value

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It seems that more and more everyday processes and jobs are starting to include a measure of automation, where there’s less for flesh-and-blood humans to do a specific task to be …

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Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much appreciated by those who manage overloaded call centers. This is not to say that AI is set to take over the call center industry, only that it has been proven …

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Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do not even realize it is there. Still, some think that AI is going to take over in our workplaces, in our cars and in our homes. And the thought of …

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Artificial Intelligence: A Product of Human intelligence

Before current contact center technology was widely available, there were very few effective ways for contact center management to increase metrics such as call times, customer satisfaction rates and increased revenue. Gathering information was often done by managers as they listened in personally to as many phone interactions as they had time for. Following the …

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Artificial Intelligence Benefits in Call Centers Worldwide

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving vehicles, computers capable of taking over the world or robots that became so proficient, there was no real meaning in life for humans. Today, many of those adults could pause …

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3 Ways Call Center Quality Improves With Artificial Intelligence

The communication that occurs between customers and agents in your call center hold incredibly valuable information. There are many industry advancements that make it easier to collect insights captured by those calls or text-based chats, but Artificial intelligence (AI) is one that has proven incredibly valuable for the call center sector. AI is an especially …

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How Artificial Intelligence Improves Contact Center Industry

Artificial intelligence, or AI, is the gold standard in call center quality monitoring, and for good reason. Today’s automated call center quality monitoring software is so seamless in its integration that efficiencies resulting from its use can be pressed into action quickly, fairly and effectively. Active call centers record billions of hours of customer interactions …

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Stop Guessing and Start Acting With Artificial Intelligence

It seems that more and more everyday processes and jobs are starting to include a measure of automation, where there’s less for flesh-and-blood humans to do a specific task to be completed. That’s most certainly become apparent when it comes to call centers. With that in mind, you should know there’s much to be gained …

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Artificial Intelligence: Behind-the-scenes tool to improve Customer Experience

Since its initiation, Artificial intelligence (AI) has grown by leaps and bounds. From getting used to simply gather information and predict effects, it’s now being utilized by companies as a major technology to create present day solutions throughout a variety of services. There has been a consistent increment in the amount of ‘Robots’ that can …

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Artificial Intelligence: A Boon to Improve Customer Experience

Artificial intelligence has been around for a while, and while some wholeheartedly embrace the idea, others are wary of using what is portrayed to be a “robot” in any customer experience. When many think of AI, they think of conversationalist robots, while the truth is that AI has evolved into software programs that can be …

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Four Things to Know Before Merging AI to CX

Before you make the switch to utilizing bots which can be more cost effective and less frustrating to deal with, it is vital to keep in mind that they are a means to an end. Implementing them into your current strategy can be advantageous, but keep the following things in mind before merging artificial intelligence …

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