How to Make Your Live Chat Service Smarter with Artificial Intelligence?
Nov 18, 2020 Patrick Reynolds
Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…
Learn More...What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?
Oct 16, 2020 Ashwini Kumar
Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…
Learn More...Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience
May 20, 2020 Jim Iyoob
If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
Learn More...Thinking beyond AI to improve the Customer Experience
Mar 18, 2020 Jim Iyoob
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...What are the Important Operations Management Trends to Follow?
Jan 31, 2020 Shawndra Tobias
Call center operations are vital to the success of any business enterprise. Representatives in these pivotal positions are often the first line of contact with…
Learn More...Analytics and the Power of the Human Touch: 5 Predictions for the Future
Dec 27, 2019 Jim Iyoob
Everyone knows the story behind the demise of at least one brand or company that eventually failed to thrive due to an inability or refusal…
Learn More...Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?
Oct 16, 2019 Jim Iyoob
Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance from AI and machine learning…
Learn More...Do We Need AI to Truly Transform the Customer Experience for the Better?
Sep 11, 2019 Jim Iyoob
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…
Learn More...How Artificial Intelligence Is Revolutionizing the Customer Journey
Sep 04, 2019 Shawndra Tobias
As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…
Learn More...How Big Data Analytics Is Gold for Call Centers?
Jul 31, 2019 Shawndra Tobias
Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…
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