Call Center Archives - Page 2 of 6 - Etech Global Services LLC

Understanding Online Consumer Behavior Is Essential to a Successful Business

Understand the intricacies of consumer behavior online and optimize your business strategies to cater to modern consumer needs.

The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media […]

Can AI Replace Call Center Human Agents ?

Why you may want to adopt a best-of-both-worlds approach. While androids are both an operating system and a sci-fi concept […]

Could an Intelligent Quality Monitoring System Restructure Your Process and Optimize Your Product?

Spreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need […]

Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

With a brick and mortar store, you have a team full of customer service specialists available to help your customers […]

Improving the Customer Experience in Your Call Center Means Looking at the Whole Picture

Quality assurance in the call center is a critical piece to success. It can help to improve each customer experience, […]

Empowering Agents with the Right Tools

Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This […]

CALL CENTER METRICS: What are they and how do we measure them?

In the Call Center or Contact center world, there are a number of details that we monitor that help us […]

How to measure call center agent execution exclusively?

Call centers have turned into the fast developing business in various nations due to the requirement for the mass hiring […]

Continuous Process Improvement: A Part of a Call Center’s DNA

No matter what industry your call center is in continuous process improvement, a method of continually redesigning business protocols for […]