Call Center Archives - Page 5 of 6 - Etech Global Services LLC

Is Your Call Calibration Integrated to QA Scoring and Coaching?

During a call center interaction between a representative and customer, a third participant sometimes monitors the call to ensure quality. […]

There are a lot of misconceptions when it comes to call centers and how people perceive them. They don’t often […]

Your call center is the first point of contact customers have with your company, and your customers will form an […]

If your Call Center already maintains an effective Quality Assurance (QA) program you have a leg up on other companies […]

Call center managers are charged with a tough job, because supporting customers means constant revision to your process, so you […]

Excellent customer service stems from a variety of components, such as a well-performing contact center. While smoothly operating call centers […]

One of the biggest ways a company can increase sales is by focusing on their contact center QA. Call center […]

Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is […]

Call center environments are constantly changing with the trends, just like any other business in this century. To keep up […]

A call center boasts a large number of employees given the nature of its operations, 24 hours, 7 days a […]