customer satisfaction

Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most brands rely on software developers, such as Zendesk, to create this poll. The answers create a popular metric used to evaluate the customer experience. Customers rank the probability of their …

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on operations a merge of ideas and overall operations stands at the forefront of today’s most successful businesses. Companies wanting to deliver extraordinary customer service are learning much about just how …

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Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer satisfaction because of the ability to assist customers as soon as an issue arises.  In today’s world we want our issues handled swiftly, accurately, and conveniently, and chat offers this. …

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How to Blend People and Machines for Better Customer Experiences?

You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How do you ensure customer satisfaction when they want both speed and traditional human interaction? Here’s how you can blend artificial intelligence (AI) with personal communication within your call centers to serve your customers more effectively. …

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Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

In today’s digital world, customers are not limited in the products they can buy or companies they can choose by demographics alone. With the world available at their fingertips, they can simply choose another company if they don’t like your service or products. This makes customer satisfaction of the utmost importance for every product, and …

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Get Insights to Customer Service Through Quality Assurance

Offering exceptional and seamless customer service guarantees  steady business growth, because  customers will be satisfied with the services you offer and will become loyal. Loyalty translates into consistent revenues and quality assurance is at its core. Quality assurance is the systematic process of monitoring how well products or services meet specific quality requirements. Most companies …

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Resolving Customer Grievances on The First Call- Why it is as important as you think

For a business to experience consistent growth, it needs repeat customers. It is more expensive to attract new customers than to maintain existing ones. Every new customer comes through your ability to create content, advertise, make sales calls, follow up, and all that costs you. However, with your existing customers, your main goal is simply …

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Integrated Customer Engagement

Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now handling transactions online and consumers like it. If you have never tried chat for your customer service or sales, you may want to consider it as a viable option, especially …

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4 Ways Live Chat Can Improve the Success of Your Online Business

Managing a successful online business is hard work. Although everything operates on the internet, your success hinges solely on whether you can attract customers and generate sales. Live chat customer services are enabling businesses everywhere a way to reconnect with customers to increase sales and customer satisfaction. Improve Customer Experience Live chat offers customers the assistance and …

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Who Should Really Be Listening and Evaluating Your Calls?

A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a business. Companies have the option of employing front line supervisors, establishing a dedicated internal Quality Assessment team, or hiring an independent third party QA service provider to implement the QA …

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