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Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Aug 27, 2020 Jim Iyoob Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob 4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

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Providing the BEST Customer Satisfaction through Chat Services

Nov 21, 2017 Jim Iyoob Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer…

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Live Chat Helps To Efficiently Cater To Customer Needs

Oct 27, 2017 Patrick Reynolds Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…

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Live Chat: From Humble beginnings to Revolutionary Growth

Oct 11, 2017 Matt Rocco Live Chat:  From Humble beginnings to Revolutionary Growth

In the earlier days of e-commerce, the idea of being able to go online to a website and make a purchase from one’s own home,…

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What is Customer Experience Management?

Oct 03, 2017 Jim Iyoob What is Customer Experience Management?

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with…

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How to Blend People and Machines for Better Customer Experiences?

May 16, 2017 Jim Iyoob How to Blend People and Machines for Better Customer Experiences?

You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How do you ensure customer satisfaction…

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Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

Jan 10, 2017 Jim Iyoob Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

In today’s digital world, customers are not limited in the products they can buy or companies they can choose by demographics alone. With the world…

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Get Insights to Customer Service Through Quality Assurance

Aug 17, 2016 Dilip Barot Get Insights to Customer Service Through Quality Assurance

Offering exceptional and seamless customer service guarantees  steady business growth, because  customers will be satisfied with the services you offer and will become loyal. Loyalty…

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Resolving Customer Grievances on The First Call- Why it is as important as you think

Aug 12, 2016 David Carrizales Resolving Customer Grievances on The First Call- Why it is as important as you think

For a business to experience consistent growth, it needs repeat customers. It is more expensive to attract new customers than to maintain existing ones. Every…

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