customer satisfaction Archives - Etech Global Services LLC

Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a […]

4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while […]

Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat […]

Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and […]

Live Chat: From Humble beginnings to Revolutionary Growth

In the earlier days of e-commerce, the idea of being able to go online to a website and make a […]

How to Blend People and Machines for Better Customer Experiences?

You might be struggling to offer an optimum level of customer service as speed and convenience become more desired. How […]

Utilities are Improving Customer Satisfaction Through Proactive Outbound Call Centers

In today’s digital world, customers are not limited in the products they can buy or companies they can choose by […]

Get Insights to Customer Service Through Quality Assurance

Offering exceptional and seamless customer service guarantees steady business growth, because customers will be satisfied with the services you offer […]

Resolving Customer Grievances on The First Call- Why it is as important as you think

For a business to experience consistent growth, it needs repeat customers. It is more expensive to attract new customers than […]

FCR- Are You Making It a Priority?

Where does FCR rank in your list of priorities? The role of the contact center is to offer customer services […]