As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…
Learn More...Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to influence how you can proactively…
Learn More...I am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge you by your training and…
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