Why Reducing Customer Effort Is Important in Your Customer Experience Strategy
Apr 03, 2018 Jim Iyoob
As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…
Learn More...How to Raise the Emotional Intelligence of Your Call Center Staff
May 24, 2017 Matt Rocco
Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to influence how you can proactively…
Learn More...Emotional Intelligence in the Call Center
Jan 08, 2016 Jim Iyoob
I am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge you by your training and…
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