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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Apr 03, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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How to Raise the Emotional Intelligence of Your Call Center Staff

May 24, 2017 Matt Rocco How to Raise the Emotional Intelligence of Your Call Center Staff

Emotional intelligence, or EQ, is the skill of being able to understand how others feel and using that information to influence how you can proactively…

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Emotional Intelligence in the Call Center

Jan 08, 2016 Jim Iyoob Emotional Intelligence in the Call Center

I am an avid believer of excellent leadership skills in the call center. As a leader, people not only judge you by your training and…

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