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Why is Human Resources an Integral Part of Any Organization?

Dec 07, 2020 Nancy Pratt Why is Human Resources an Integral Part of Any Organization?

What is the greatest resource of your organization? It’s your people! Employees are the foundation and the cornerstone of any organization. One effective way of…

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Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

May 06, 2020 Matt Rocco Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

If the corporate world has learned anything over the last decade, it is that authoritarian and fear-based leadership platforms are outdated.  Not only do they…

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5 Ways Servant Leadership Improves Employee Engagement

Feb 25, 2020 Veronica Chimney 5 Ways Servant Leadership Improves Employee Engagement

Perhaps visions of a powerful person making the rules, enforcing company policies, and always having the final say come to mind when picturing a manager….

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How You Can Improve Efficiency of Your Call Center Using Workforce Management

Sep 25, 2019 Ashwini Kumar How You Can Improve Efficiency of Your Call Center Using Workforce Management

According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…

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Employee Engagement: Key to Improved Business Outcomes

Jul 03, 2019 Kaylene Eckels Employee Engagement: Key to Improved Business Outcomes

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…

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How To Empower Employees and Ensure a Great Customer Experience

May 22, 2019 Kaylene Eckels How To Empower Employees and Ensure a Great Customer Experience

Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…

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4 Employee Engagement Trends To Watch in 2019

Apr 17, 2019 David Carrizales 4 Employee Engagement Trends To Watch in 2019

Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…

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Ask and Listen to Your Team

Feb 06, 2019 Kaylene Eckels Ask and Listen to Your Team

Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…

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Understanding the Leadership Qualities that Lead to More Engaged Employees

Jan 24, 2018 Matt Rocco Understanding the Leadership Qualities that Lead to More Engaged Employees

One of the most widely-used yet misunderstood terms in the business world is “employee engagement.” While plenty of executives, team leaders, and consultants call upon…

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Enhance Call Center Productivity With HR Involvement

Oct 14, 2016 Veronica Chimney Enhance Call Center Productivity With HR Involvement

If you run a call center, your main focus is probably on efficiency at all costs. Of course, call centers rely on efficiency to gain…

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