Why is Human Resources an Integral Part of Any Organization?
Dec 07, 2020 Nancy Pratt
What is the greatest resource of your organization? It’s your people! Employees are the foundation and the cornerstone of any organization. One effective way of…
Learn More...Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future
May 06, 2020 Matt Rocco
If the corporate world has learned anything over the last decade, it is that authoritarian and fear-based leadership platforms are outdated. Not only do they…
Learn More...5 Ways Servant Leadership Improves Employee Engagement
Feb 25, 2020 Veronica Chimney
Perhaps visions of a powerful person making the rules, enforcing company policies, and always having the final say come to mind when picturing a manager….
Learn More...How You Can Improve Efficiency of Your Call Center Using Workforce Management
Sep 25, 2019 Ashwini Kumar
According to Forbes, engagement is the key to effective workforce management. With estimates claiming that only 30% of employees are engaged, managing the workforce becomes…
Learn More...Employee Engagement: Key to Improved Business Outcomes
Jul 03, 2019 Kaylene Eckels
What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…
Learn More...How To Empower Employees and Ensure a Great Customer Experience
May 22, 2019 Kaylene Eckels
Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…
Learn More...4 Employee Engagement Trends To Watch in 2019
Apr 17, 2019 David Carrizales
Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…
Learn More...Ask and Listen to Your Team
Feb 06, 2019 Kaylene Eckels
Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…
Learn More...Understanding the Leadership Qualities that Lead to More Engaged Employees
Jan 24, 2018 Matt Rocco
One of the most widely-used yet misunderstood terms in the business world is “employee engagement.” While plenty of executives, team leaders, and consultants call upon…
Learn More...Enhance Call Center Productivity With HR Involvement
Oct 14, 2016 Veronica Chimney
If you run a call center, your main focus is probably on efficiency at all costs. Of course, call centers rely on efficiency to gain…
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