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4 Ideas To Offer Exceptional Customer Experience Through Social Media

Feb 17, 2017 Amit Kachhawa 4 Ideas To Offer Exceptional Customer Experience Through Social Media

Are your clients on social media? Do you relate with them? The key to actually making use of social media for multichannel customer support is…

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Push Marketing to Pull Marketing Through Social Media Acquisition

Jul 22, 2016 David Carrizales Push Marketing to Pull Marketing Through Social Media Acquisition

Selling your products or services requires regular and consistent communication with your customers. In the traditional model, push marketing was the preferred mode of communication…

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5 Most Effective Social Media Strategies

Jul 13, 2016 Matt Rocco 5 Most Effective Social Media Strategies

For a strong modern business, a social media strategy can boost your current market relevance and performance or even establish it. However, conquering this new…

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The Emerging Role of Social Customer Care in Business

Jul 07, 2016 Jim Iyoob The Emerging Role of Social Customer Care in Business

The month of April was action packed, and among the most memorable things I did, was taking part as a speaker at the PACE Convention…

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3 Little Known Ways That Consumer Sentiment Affect Your Business

Jun 02, 2016 Jim Iyoob 3 Little Known Ways That Consumer Sentiment Affect Your Business

Sentiment is defined as an attitude or opinion prompted by emotions or feelings. To understand this better ask this question: How do consumers get these…

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The Social Media Customer Service Revolution

Feb 11, 2016 Jim Iyoob The Social Media Customer Service Revolution

Don’t let the name fool you—social media is about much more than sharing vacation pictures and catching up with old friends. Twitter, Facebook, and social…

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Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy

Jan 21, 2016 Jim Iyoob Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy

In the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. Now, with the advent of…

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The Missing Link That Makes Social Media Customer Service Easier

Jan 07, 2016 Jim Iyoob The Missing Link That Makes Social Media Customer Service Easier

The modern day consumer has more ways than ever to communicate with the companies they do business with, which makes it important that companies actually…

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6 Ways Social Media Boosts Customer Satisfaction

Dec 31, 2015 Jim Iyoob 6 Ways Social Media Boosts Customer Satisfaction

Customer experience is of great interest to most of us in leadership because we understand the ripple effect of a happy customer and the unhappy…

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Tips to Boost your Social Media Engagement

Dec 08, 2015 Jim Iyoob Tips to Boost your Social Media Engagement

Building a social media presence for your company or brand is increasingly an essential part of doing business in the modern corporate world. Chances are…

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