4 Ideas To Offer Exceptional Customer Experience Through Social Media
Feb 17, 2017 Amit Kachhawa
Are your clients on social media? Do you relate with them? The key to actually making use of social media for multichannel customer support is…
Learn More...Push Marketing to Pull Marketing Through Social Media Acquisition
Jul 22, 2016 David Carrizales
Selling your products or services requires regular and consistent communication with your customers. In the traditional model, push marketing was the preferred mode of communication…
Learn More...5 Most Effective Social Media Strategies
Jul 13, 2016 Matt Rocco
For a strong modern business, a social media strategy can boost your current market relevance and performance or even establish it. However, conquering this new…
Learn More...The Emerging Role of Social Customer Care in Business
Jul 07, 2016 Jim Iyoob
The month of April was action packed, and among the most memorable things I did, was taking part as a speaker at the PACE Convention…
Learn More...3 Little Known Ways That Consumer Sentiment Affect Your Business
Jun 02, 2016 Jim Iyoob
Sentiment is defined as an attitude or opinion prompted by emotions or feelings. To understand this better ask this question: How do consumers get these…
Learn More...The Social Media Customer Service Revolution
Feb 11, 2016 Jim Iyoob
Don’t let the name fool you—social media is about much more than sharing vacation pictures and catching up with old friends. Twitter, Facebook, and social…
Learn More...Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy
Jan 21, 2016 Jim Iyoob
In the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. Now, with the advent of…
Learn More...The Missing Link That Makes Social Media Customer Service Easier
Jan 07, 2016 Jim Iyoob
The modern day consumer has more ways than ever to communicate with the companies they do business with, which makes it important that companies actually…
Learn More...6 Ways Social Media Boosts Customer Satisfaction
Dec 31, 2015 Jim Iyoob
Customer experience is of great interest to most of us in leadership because we understand the ripple effect of a happy customer and the unhappy…
Learn More...Tips to Boost your Social Media Engagement
Dec 08, 2015 Jim Iyoob
Building a social media presence for your company or brand is increasingly an essential part of doing business in the modern corporate world. Chances are…
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