Live chat provides solutions for web-based businesses in the form of efficiency and revenue reclamation. It’s convenient and useful for customers to get their questions answered quickly via live chat. Live chat also represents a powerful approach for mitigating shopping cart abandonment. In essence, it recoups revenue before it’s lost. Also, tagged chat facilitates best …
Organizational culture is one of the latest business buzzwords cropping up in think pieces and business seminars around the country. However, for those not already in the know, getting a handle on what exactly organizational culture is and how to make it work for the various social channels of your company can be tricky. The …
How to Promote Organizational Culture Using Social Media Read More »
Mobile technology and social media have completely revamped how we communicate not only with each other, but with the companies and businesses from which we buy products and services. Customers aren’t shy when it comes to leaving praise or a complaint on a company’s Facebook wall or Twitter page. To show your business is on …
Learn to Be More Social When It Comes to Customer Service Read More »
CEOs and other company leadership often serve as the public face of their businesses. This is increasingly true in the tech and start-up sectors, where businesses are smaller and company owners are required to do more diverse jobs. With this in mind, it may come as a surprise that so few CEOs maintain a social …
The Importance of a Leader’s presence on Social Media Read More »
Is your call center prepared for customer service through social media? REGARDLESS OF YOUR PERSONAL FEELINGS ON SOCIAL MEDIA, IT IS NO LONGER AN OPTION IN THE BUSINESS WORLD—IF YOU WANT TO SUCCEED, THAT IS. What does success look like? Well, in many ways not all that dissimilar to what it did in generations past—happy …
Etech Global Services has recently done a bit of research on this topic and the findings have been rather eye-opening. Here’s what we learned: In Twitter, there are approximately 5,000 tweets every second. 30% of users expect a response within 30 minutes. One in five brands say they ”rarely” respond to customer complaints made via …
How Social Media is Changing the Way we do Customer Care Read More »
