Blog

How to Use Tagged Chat to Enhances Live Chat

Dec 03, 2015 Jim Iyoob How to Use Tagged Chat to Enhances Live Chat

Live chat provides solutions for web-based businesses in the form of efficiency and revenue-reclamation. It’s convenient and useful for customers to get their questions answered…

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How to Promote Organizational Culture Using Social Media

Dec 01, 2015 Jim Iyoob How to Promote Organizational Culture Using Social Media

Organizational culture is one of the latest business buzzwords cropping up in think pieces and business seminars around the country. However, for those not already…

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Learn to Be More Social When It Comes to Customer Service

Nov 26, 2015 Jim Iyoob Learn to Be More Social When It Comes to Customer Service

Mobile technology and social media have completely revamped how we communicate not only with each other, but with the companies and businesses from which we…

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The Importance of a Leader’s presence on Social Media

Nov 18, 2015 Jim Iyoob The Importance of a Leader’s presence on Social Media

CEOs and other company leadership often serve as the public face of their businesses. This is increasingly true in the tech and start-up sectors, where…

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Social Media Customer Care

Oct 07, 2015 Jim Iyoob Social Media Customer Care

Is your call center prepared for customer service through social media? REGARDLESS OF YOUR PERSONAL FEELINGS ON SOCIAL MEDIA, IT IS NO LONGER AN OPTION…

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