The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I […]
Read moreSpreadsheets are the traditional method of maintaining data in a call center. However, inconvenient issues can arise when supervisors need […]
Read moreHigh turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. […]
Read moreEtech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to […]
Read moreAbandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars […]
Read moreThe staggering advancement of social media, digital technology, cloud computing and other tools combined with a revolution in how people […]
Read moreJohn Maxwell writes that “The true measure of leadership is influence – Nothing more, Nothing less.” I believe that a […]
Read moreWith a brick and mortar store, you have a team full of customer service specialists available to help your customers […]
Read moreMaintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and […]
Read moreArtificial intelligence, or AI, is the gold standard in call center quality monitoring, and for good reason. Today’s automated call […]
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