People Who Started on the Phones. People Who Stayed.

| Patrick Reynolds is Senior Vice President – Business Development & Client Solutions at Etech Global Services. | Patrick Reynolds serves as Senior Vice President of Business Development & Client Solutions at Etech, where he leads strategic partnerships, deepens client relationships, and delivers customized solutions that drive results. With his strategic vision, Patrick plays a key role in shaping growth initiatives across the organization. | With over 25 years of BPO and contact center experience, Patrick began his career in 2000 as a telephone representative and has progressed through leadership roles including Operations Leader, Account Leader, Director of Operations, and Vice President of Customer Engagement. His comprehensive experience provides deep insights into all aspects of customer service operations. | Patrick has been instrumental in Etech's digital transformation, driving adoption and impact of the company's QEval™ platform across global operations. He successfully launched and scaled Etech's India operations from 30 to over 600 team members across outbound, inbound, and web chat channels, demonstrating his ability to build and lead high-performing global teams. | A 2002 graduate of Stephen F. Austin State University, Patrick has been a proud Texas resident for over 25 years. He enjoys spending time with his wife Randall, children Madison and Aiden, and their dog Kobe. His passion for innovation, client success, and leadership development continues to elevate Etech's customer engagement strategy.

| Amit leads corporate strategy and enterprise-wide execution across Etech Global Services and its group companies. He owns execution governance across business units, closes the gap between what the organization commits to and what it delivers, and provides executive oversight of finance, including budgeting, forecasting, and capital allocation. | Over the past fifteen years in corporate strategy, Amit has shaped how the company plans, measures, and scales. He has partnered with Fortune 2000 clients on market intelligence, productivity assessments, and strategic outsourcing decisions that have delivered cost reductions of over 25 percent and productivity gains of over 30 percent. | Amit is a founding member of Etech India. He joined in 2003 as one of the first ten employees in the Gandhinagar office, before the building was finished. He started as a chat agent, moved into quality through TQM, then into operations, and into corporate strategy in 2010. His path has been defined by a single discipline: build the capability first, let the work make the argument, and trust that recognition follows. | Amit serves on the Etech Global Management Team and holds multiple Character Commitment awards. He is married to Teena, and they have a daughter, Charvi.

| Ryan Brummond is Vice President of CX & Contact Center Solutions at Etech Global Services. In his role, Ryan focuses on expanding enterprise partnerships, leading high-impact pursuits, and accelerating revenue growth across Etech's CX and contact center portfolio. | With over 24 years of enterprise sales and CX leadership experience, Ryan has held senior roles at Foundever, Transcom, IntouchCX, and Qualfon, where he built and expanded multimillion-dollar client relationships across retail, e-commerce, technology, and digital verticals. His expertise spans consultative selling, RFP strategy, AI-enabled CX solutions, and global deal cycles. | Outside of work, Ryan is a husband and father of three. He enjoys cheering on the Nebraska Cornhuskers and Minnesota Vikings, fishing, and golf.

| Manu Dwievedi is Vice President of Product Strategy & Innovation at Etech Global Services and ETS Labs, where he works at the intersection of artificial intelligence and live contact center operations – an environment where most AI initiatives struggle to move beyond pilots into reliable, production-scale systems. | Over 13 years in machine learning and AI, his work has focused on a consistent problem: translating AI capability into operational performance. Rather than building isolated models or experimental use cases, he designs systems that integrate into existing workflows, are adopted by frontline teams, and deliver measurable outcomes in live environments. | At ETS Labs, he leads the development of four core platforms: QEval™, an omnichannel quality assurance system that evaluates 100% of customer interactions; Real-Time Agent Assist, which delivers live guidance to frontline agents during active conversations; Voice AI, which automates customer-facing interactions at enterprise scale; and Process Automation, which connects these systems into end-to-end workflows. | These systems collectively process over two billion interactions annually, deploy in under 30 days, and operate at enterprise-grade uptime across Global 2000 environments. | Manu leads a team of 300+ data scientists, analysts, and engineers, and holds an MIT certification in Data Science & Machine Learning, along with formal credentials in AI infrastructure, generative AI, and retrieval-augmented generation.

| Michael Almazan is AVP, Global Training & Transformation at Etech Global Services. | Michael leads Etech's global training organization, onshore recruiting, and community brand partnerships. His work directly impacts how Etech equips frontline teams to deliver for clients. | He builds scalable learning programs that turn ETS Labs and QEval™ performance data into field-ready playbooks, decision trees, and troubleshooting guides. These programs deploy across sites and time zones without disrupting operations. | His contact center outsourcing experience spans inbound, outbound, and chat operations across domestic, nearshore, and offshore delivery. Michael brings deep expertise in operational performance management, digital chat sales and service, and end-to-end client launch execution.

| Ben Johnson is AVP, Operational Excellence at Etech Global Services. | Ben Johnson is responsible for streamlining onshore and nearshore talent acquisition strategies to improve staffing and retention, leading innovations in instructional design for improved agent experiences and knowledge, and leading global scorecard initiatives that create clear focus on performance results that matter most to individuals, clients, and the company. | Ben has been leading operations and deliverables for the onshore centers, supervising, coordinating, and evaluating operations performance. He has also been responsible for daily operations for call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. | Ben has over 24 years of experience in the call center industry, starting his career at Etech as an Operations Leader in the Nacogdoches location in 2010. Prior to Etech, Ben spent over 13 years with Alliance Data, an S&P 500 and Fortune 500 company with over 15,000 employees. Ben was born and raised in Mexico and moved to the United States in 1998 to attend college. Away from Etech, he is active as a range instructor for the Cherokee County Texas 4-H Friends & Alumni Association.

| With 19 years in Human Resources and nine years in the education field, Nancy Pratt brings a unique combination of experience to Etech. She is skilled in key areas of HR including employee relations, policy development, legal compliance, talent acquisition and onboarding, and employee development. Nancy has been a leader with Etech's Human Resources team since 2012, beginning as an HR Generalist and advancing over the years to her current position of Assistant Vice President of Human Resources. | Nancy leads the Human Resources teams for all centers in the United States and Jamaica. She partners with all departments, developing and implementing strategies which support organizational growth and promote Etech's vision of making a remarkable difference. Under Nancy's leadership, HR is active in employee relations and engagement, new hire onboarding, client launches, compliance audits, process improvement, and corporate social responsibility. | Nancy's nationally recognized professional HR certifications include both PHR and SHRM-CP. She holds a Bachelor of Science in Family and Consumer Science with a Business minor from Texas State University. During her tenure at Etech, she has been recognized several times by her colleagues with Etech's Integrity Award.

| With over 18 years of HR expertise, Jenny Benoy has collaborated with diverse teams and industries ranging from education, software, telecom, SAP, and BPO. Her career has been marked by her commitment to HR strategies, talent acquisition, employee retention, employee engagement, continuous process improvements, community development, legal compliance, and fostering inclusive environments. | As Assistant Vice President of Human Resources for Etech India, Jenny is passionate about cultivating vibrant workplace cultures and maximizing human potential. In her current role at Etech, she leads the HR department for India centers, with a focus on cultivating a culture of serving people and empowering team members. | Jenny completed her graduation from Delhi University, holds a Post Graduate qualification in Executive Management from YWCA Delhi, a Post Graduation Diploma in Human Resources Management from IIM Raipur, and is a certified Life Coach and Neurolinguistic Practitioner. She is recognized among the Top HR Professionals in the state of Gujarat by World HR Congress and CHRO Asia.

| Garland Hawk is Assistant Vice President – Information Technology for Etech Global Services and ETS Labs. | Garland Hawk brings over 25 years of IT and telecommunications experience to his role as Assistant Vice President of Information Technology at Etech Global Services and ETS Labs. | Garland has spent nearly a decade with Etech, previously serving as Global Director of Information Technology where he oversaw enterprise infrastructure across the organization's global operations. Before stepping into that role, he built a strong foundation in network engineering, telecommunications, and IT leadership across industries including banking, cybersecurity, and telecommunications. | His background spans LAN/WAN architecture, carrier relations, voice and data infrastructure, and enterprise network management. That combination of technical depth and operational leadership gives him a practical perspective on what it takes to keep complex, high-volume contact center environments running reliably. Based in Lufkin, Texas, Garland understands that infrastructure is the foundation everything else runs on.

| With a career spanning more than two decades, Rajendra Dabhi is a seasoned leader in the IT and BPO industries. Since joining Etech in 2009 – following leadership tenures at Dell and Hewlett Packard – Rajendra has been instrumental in driving operational results and fostering a culture of excellence. | As Assistant Vice President of Operations, he focuses on three core pillars: operational high performance, the development of Etech's future leaders, and the maintenance of trusted advisor relationships with global customers. Rajendra is a graduate of Gulbarga University and is recognized for his ability to scale complex operations while maintaining a people-first leadership style.

| Ilesh Sisodiya is Director of Software Development, Infrastructure & Security at Etech Global Services. | As Director, Ilesh's role is to provide strategic leadership to align technology initiatives with business goals. He oversees the entire software development life cycle, collaborates with stakeholders for effective project execution, and promotes a culture of innovation and collaboration within the team. | Ilesh joined Etech as Product Development Manager, where he demonstrated his expertise in conceptualizing and bringing innovative products to market. He led cross-functional teams, overseeing the entire product lifecycle from ideation to launch. He subsequently progressed through the roles of Project Delivery Head and Assistant Director before being appointed to his current position. | Throughout his journey, Ilesh has consistently demonstrated his commitment to excellence, strategic thinking, and the ability to deliver results. He remains a key contributor to Etech's continued evolution in the marketplace.

| Laminta Fowler is a distinguished contact center leader with over two decades of experience in driving operational excellence and fostering client relationships. Throughout her 24-year career, Laminta has established herself as a strategic leader in the competitive landscape of contact center management. | Currently serving as a Sr. Director of Operations for Dallas, TX, Laminta oversees the entire spectrum of call center operations. Her responsibilities range from performance monitoring to client relationship management, where her ability to solve complex issues and anticipate business challenges contributes significantly to operational improvements and client satisfaction. | Laminta’s journey in contact center management began as an Account Leader in 2003, where she honed her skills in managing sales activities, staffing, and client communications. She then progressed to the role of Director of Operations in 2009, further developing her expertise in operational management and strategic planning. | A firm believer in continuous learning and development, Laminta is a graduate of Leadership Nacogdoches (2010-2011), an Etech Remarkable Coach (certified in 2018), and a Serve Mentor (2021). These accolades underscore her commitment to leadership and mentorship within her field. | Laminta’s expertise spans account management, sales leadership, operational management, forecasting and budgeting, and new business launches. Her analytical approach, coupled with excellent organizational and communication skills, enables her to build and sustain strong professional relationships while developing individual contributors.

| Keyur Dave is Senior Director of Operations for the Vadodara Center. Keyur joined Etech in May 2006 as a voice agent and has grown through the organization over 18+ years, playing an instrumental role in growing the Vadodara center from just over 10 employees to its current staffing of approximately 600 employees. | Keyur has developed as a Servant Leader and is committed to ensuring that he and his team focus on providing superior customer experiences through consistent innovation, reinvention of processes, data-driven solutions, and development of new leaders. He is recognized as one of the highly regarded motivators at Etech Vadodara Center. | Keyur is married to his wife Pratiksha and has a teenage son named Aryan. He enjoys spending time with his family, and his interests include body language and continuous learning.

| Jonathan R. Johnson is a seasoned operations leader with more than 25 years of experience leading multi-site contact center operations and business process outsourcing across the globe. As Senior Director of Operations at Etech Global Services, he oversees a broad portfolio of enterprise accounts and manages high-performing teams across facilities Onshore. | Throughout his career, Jonathan has served as a vendor manager and operational leader across multiple continents, with experience spanning sites in Asia, Nearshore, LATAM, and North America. This international scope has shaped his ability to lead across cultures, time zones, and regulatory environments, giving him a rare combination of global perspective and local execution. | Jonathan has built a reputation as a transformational leader, consistently delivering results through strategic planning, operational discipline, and a people-first approach to culture building. He has a proven track record of exceeding performance metrics and financial targets while cultivating strong, trust-based relationships with clients and partners at all levels. | Jonathan is equally skilled at driving enterprise-level strategy and working alongside front-line teams to solve complex operational challenges. His client portfolio spans major brands across telecommunications, financial services, legal marketing, and utilities, and he is known for his ability to align diverse teams around shared goals, even across different cultural and geographic environments. | Based in East Texas, Jonathan brings a community-centered perspective to his leadership, believing that the best organizations are built on strong values, genuine accountability, and a commitment to developing the next generation of leaders.