NACOGDOCHES, TX, UNITED STATES, July 25, 2025 – Etech Global Services, a leading BPO outsourcing provider, has been named a finalist in three categories for the prestigious 2025 ICMI Global Contact Center Awards. This recognition represents the company’s most comprehensive achievement to date, marking their third consecutive year as ICMI finalists and showcasing their leadership across operations, innovation, and technology.
Etech has been named finalist in the following categories:
- Best Large Contact Center – Recognizing contact centers that exemplify the “gold standard” for the industry
- Best Use of AI – Honoring organizations that have effectively utilized artificial intelligence to transform operations and improve customer experiences
- Best New Technology Solution – Recognizing Etech’s QEval platform for its innovative approach to enhancing customer experience
The ICMI Global Contact Center Awards celebrate organizations that set the industry standard for excellence in contact center operations and customer service innovations. The winners will be announced on October 29th at ICMI’s Contact Center Expo at the Loews Royal Pacific Resort in Orlando, FL.
“Real recognition comes from solving problems that matter, and that’s exactly what we’ve accomplished this year,” said Matt Rocco, President & CEO of Etech. “This is the first time in our history we’ve been recognized across all three of these pillars—operations, technology, and innovation. It reflects our leadership in shaping contact center futures and our commitment to developing AI that enhances human potential. It’s also our third straight year of being recognized by ICMI, proof that excellence at Etech isn’t a one-time win, it is who we are.”
The recognition highlights Etech’s key strengths including designing AI-driven tools that empower smarter, faster decisions, delivering world-class support that exceeds expectations, fostering a culture where transparency and accountability drive results, and ensuring seamless integration that makes complex technology accessible.
Over the past 18 months, Etech’s QEval software has undergone continuous innovation, reinforcing our industry leadership by seamlessly integrating AI with actionable intelligence. These enhancements empower organizations to improve performance, ensure compliance, and deliver remarkable customer experiences.
About Etech Global Services
Etech Global Services delivers next-generation BPO and customer engagement solutions. As a global minority-owned business, Etech has created and trademarked how to turn data into strategic insights. Leveraging the power of artificial plus human intelligence, Etech enhances training and coaching to focus on critical behaviors, creating improved customer experiences and shareholder value. To learn more, visit www.etechgs.com.
For more information about the 2025 ICMI Global Contact Center Awards and the full list of finalists, please visit: https://www.icmi.com/resources/2025/meet-2025-icmi-global-contact-center-awards-finalists