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Providing Superior Online Customer Support

Feb 18, 2016 Jim Iyoob Providing Superior Online Customer Support

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…

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The Social Media Customer Service Revolution

Feb 11, 2016 Jim Iyoob The Social Media Customer Service Revolution

Don’t let the name fool you—social media is about much more than sharing vacation pictures and catching up with old friends. Twitter, Facebook, and social…

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Mobile Shopping: How to Create a Perfect Customer Experience

Feb 10, 2016 Matt Rocco Mobile Shopping: How to Create a Perfect Customer Experience

As mobile shopping becomes the common denominator influencing and informing consumer behavior, the opportunity to increase return on investment is expanding exponentially. To produce a…

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Importance of Text Messaging

Feb 04, 2016 Jim Iyoob Importance of Text Messaging

Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…

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Affordable Strategy and Techniques to Improve Customer Service

Jan 29, 2016 Amit Kachhawa Affordable Strategy and Techniques to Improve Customer Service

Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every employee. The top management assigns…

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4 Ways to Deliver better Customer Support utilizing Chat

Jan 28, 2016 Jim Iyoob 4 Ways to Deliver better Customer Support utilizing Chat

If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…

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Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy

Jan 21, 2016 Jim Iyoob Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy

In the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. Now, with the advent of…

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Live Chat Etiquette: Making It Work

Jan 14, 2016 Jim Iyoob Live Chat Etiquette: Making It Work

Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an overwhelmingly pleasant one with the…

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6 Ways Social Media Boosts Customer Satisfaction

Dec 31, 2015 Jim Iyoob 6 Ways Social Media Boosts Customer Satisfaction

Customer experience is of great interest to most of us in leadership because we understand the ripple effect of a happy customer and the unhappy…

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Live Chat: How Long Can You Keep Customers Waiting?

Dec 15, 2015 Jim Iyoob Live Chat: How Long Can You Keep Customers Waiting?

Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just…

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