Providing Superior Online Customer Support
Feb 18, 2016 Jim Iyoob
These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…
Learn More...The Social Media Customer Service Revolution
Feb 11, 2016 Jim Iyoob
Don’t let the name fool you—social media is about much more than sharing vacation pictures and catching up with old friends. Twitter, Facebook, and social…
Learn More...Mobile Shopping: How to Create a Perfect Customer Experience
Feb 10, 2016 Matt Rocco
As mobile shopping becomes the common denominator influencing and informing consumer behavior, the opportunity to increase return on investment is expanding exponentially. To produce a…
Learn More...Importance of Text Messaging
Feb 04, 2016 Jim Iyoob
Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…
Learn More...Affordable Strategy and Techniques to Improve Customer Service
Jan 29, 2016 Amit Kachhawa
Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every employee. The top management assigns…
Learn More...4 Ways to Deliver better Customer Support utilizing Chat
Jan 28, 2016 Jim Iyoob
If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…
Learn More...Five Reasons to Integrate Social Media Into Your Larger Marketing Strategy
Jan 21, 2016 Jim Iyoob
In the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. Now, with the advent of…
Learn More...Live Chat Etiquette: Making It Work
Jan 14, 2016 Jim Iyoob
Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an overwhelmingly pleasant one with the…
Learn More...6 Ways Social Media Boosts Customer Satisfaction
Dec 31, 2015 Jim Iyoob
Customer experience is of great interest to most of us in leadership because we understand the ripple effect of a happy customer and the unhappy…
Learn More...Live Chat: How Long Can You Keep Customers Waiting?
Dec 15, 2015 Jim Iyoob
Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just…
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