How to Successfully Engage and Retain SaaS Customers
Jul 12, 2016 Jim Iyoob
When your company provides software as a service, it’s important to constantly work toward a high level of engagement of your customers. Engaged customers are…
Learn More...The Emerging Role of Social Customer Care in Business
Jul 07, 2016 Jim Iyoob
The month of April was action packed, and among the most memorable things I did, was taking part as a speaker at the PACE Convention…
Learn More...Strengthen Your Brand with 3 Seamless Customer Experience Tips
Jul 01, 2016 Kaylene Eckels
Your brand has made a mark in the noisy market-place and every day you need to ensure you maintain that position. Whether you stand for…
Learn More...Omni-Channel Communications Strategy
Jun 30, 2016 Jim Iyoob
Omni channel is a harmonized operation model of serving customers, in which the company channels are aligned into a single face, along with one consistent…
Learn More...How HR Can Add Value to Customer Experience Excellence
Jun 24, 2016 Veronica Chimney
Customer experience is no longer a function of the customer representatives’ only or customer-facing employees only, but the entire organization participates in ensuring customers experience…
Learn More...Placing the Right Agents on the Right Campaign
Jun 23, 2016 Jim Iyoob
As the marketing manager, you have spent considerable amount of time drafting and planning your next marketing campaign, it is now ready to go. What…
Learn More...Integrated Customer Engagement
Jun 16, 2016 Jim Iyoob
Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now…
Learn More...10 Influential Ways to Improve Call Center Quality Monitoring
Jun 06, 2016 Jim Iyoob
For businesses that rely on the ability of their customer representatives to deliver outstanding service over the phone, call center quality analytics are a must….
Learn More...3 Little Known Ways That Consumer Sentiment Affect Your Business
Jun 02, 2016 Jim Iyoob
Sentiment is defined as an attitude or opinion prompted by emotions or feelings. To understand this better ask this question: How do consumers get these…
Learn More...The Impact of Call Monitoring and Score Cards in the Call Center
May 25, 2016 Jim Iyoob
Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is a feature that allows you…
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