Blog

Four Ways to Boost Customer Experience

May 13, 2016 Kaylene Eckels Four Ways to Boost Customer Experience

Customer care representatives are a necessity to any company offering customer experiences. Because they are at the forefront, they determine the kind of service customers…

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Seven Stages of Design Thinking; An Essential Tool for Customer Experience Manager

Apr 29, 2016 Amit Kachhawa Seven Stages of Design Thinking; An Essential Tool for Customer Experience Manager

Design thinking is a methodology used by designers to solve complex problems, and find desirable solutions for clients. It draws upon logic, imagination, intuition, and…

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Is Your Call Center Ready to Adopt Integrated Customer Engagement?

Apr 22, 2016 Kaylene Eckels Is Your Call Center Ready to Adopt Integrated Customer Engagement?

Call center environments are constantly changing with the trends, just like any other business in this century. To keep up with the trends and meet…

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The Effect of Training on the Multi-channel Environment

Apr 21, 2016 Jim Iyoob The Effect of Training on the Multi-channel Environment

The connected consumer has changed the way businesses communicate, especially because of their high expectations. What are these expectations? Consumers need to hear from you…

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How to Implement a Culture of Collaboration and Communication

Apr 20, 2016 Jim Iyoob How to Implement a Culture of Collaboration and Communication

Collaboration and communication are both essential to a good customer experience. It may sound obvious, but there are several areas in which a basic lack…

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Transforming Customer Care with Four C’s

Apr 13, 2016 Dilip Barot Transforming Customer Care with Four C’s

Many components must be carefully orchestrated for business success, none of which is more critical than Customer Service. Customer care has evolved over the last…

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4 Ways Live Chat Can Improve the Success of Your Online Business

Apr 07, 2016 Jim Iyoob 4 Ways Live Chat Can Improve the Success of Your Online Business

Managing a successful online business is hard work. Although everything operates on the internet, your success hinges solely on whether you can attract customers and…

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Customer Experience the New KPI’s for Contact Center

Apr 01, 2016 Kaylene Eckels Customer Experience the New KPI’s for Contact Center

Contact center KPI’s are a widely discussed topic. Reason being, if you cannot measure it, you cannot manage it. The Key Performance Indicators help you…

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Understanding and Getting the Most out of Live Chat

Mar 31, 2016 Jim Iyoob Understanding and Getting the Most out of Live Chat

No matter what kind of business you have or the industry you’re in, you can always use another way for your customers to get in…

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2 Ways Live Chat Services Can Improve Online Customer Experience

Mar 24, 2016 Jim Iyoob 2 Ways Live Chat Services Can Improve Online Customer Experience

Customers everywhere are starting to turn to the internet to conduct their business and shop. Website owners are scrambling to implement tools that will enable…

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