Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an overwhelmingly pleasant one with the right etiquette. Fast and painless communication is made significantly easier when the chat operator and guest have overlapping goals. Here are some basic guidelines for operators and customers to follow …
Your employees are your first line of defense. What do you do with your first line of defense? Think about the US Army, the country cares for our soldiers, protects and equips them to defend the country. Because of their loyalty to the country, they put their lives in danger just to ensure that the …
A team works together to accomplish a common goal. A leadership team takes that definition several steps further and incorporates the various goals of the individuals that those leaders are guiding. Thus a leadership team is quite important in itself. However, there are specific elements of a leadership team, such as ethics and values, that …
Importance of Ethics and Values for a Leadership Team Read More »
As most readers are aware, there is an abundance of information out there concerning leadership which can only prove how important it is to company growth. Dwight D. Eisenhower captured it perfectly by quoting, “Leadership is the art of getting someone else to do something you want done because he wants to do it.” Every …
Building a social media presence for your company or brand is increasingly an essential part of doing business in the modern corporate world. Chances are good that you have already taken the plunge and started building your brand in the social channel of your choice. However, you may not be getting the results you had …
There are a number of inconvenient truths in today’s business world, particularly around leadership. One truth is that if team members are depressed, unfocused and/or underperforming, it is often due to their leadership. By facing this truth directly you have taken the first step towards improving your team’s work environment, morale and productivity. What is …
You are as good as your successor. Real leadership is about empowering your team to lead as you do, or even better. Your commitment to foster employee development determines your company growth. Develop your employees on a daily basis; do not wait for the monthly or bi-monthly staff training. I believe this is an investment …
“The glue that holds relationships together – including the relationship between the leader and the led – is trust, and trust is built on integrity.” Brain Tracy Some of the most significant relationships in my life began at the office. However, even the friendships I forged in my personal life were all based on one …
There is a huge difference between attracting leaders and followers. The ability to attract leaders who can take over your role is indispensable. How many times have you encountered someone who was strong in their role, but had no one to back fill their position? It happens more often than not when someone attracts followers …
CEOs and other company leadership often serve as the public face of their businesses. This is increasingly true in the tech and start-up sectors, where businesses are smaller and company owners are required to do more diverse jobs. With this in mind, it may come as a surprise that so few CEOs maintain a social …
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Matthew Bellows, the Founder and CEO of Yesware, recently posted this on his blog: “The threat of firing is not as powerful as the human desire to unlock potential.” Anyone who has worked under people with great leadership skills can attest to the truth and strength found in that statement. When people are placed under …
How to Replace the Threat of Fear with Fearless Leadership Read More »
Today’s workforce is very different from the 20th century workforce when it was once common for an employee to work 10+ years with the same company. They would do this with their best interest to the company because of the long-term employment benefits such as pension, job security, career progression and medical insurance. I believe …
Every day, each person on earth is presented with hundreds of yes or no decisions that have unforeseen consequences. Unfortunately, the fast pace and demands of the workplace may combine with daily distractions to easily cause individuals to make hasty decisions without first thinking about the consequences. Without fully realizing the implications of these decisions, …
Being a leader is challenging enough, but being the leader of a sales team can mount even more pressure on your shoulders and the shoulders of your team. Rather than become mired in short term goals as a reaction to your accountability and visibility, implement three leadership strategies to strengthen your sales performance as well …
3 Leadership Strategies That Improve Sales Performance Read More »
What makes a great leader? Is it the ability to turn goals into accomplishments? Is it a strong command of hard, technical skills? While technical capabilities are certainly important, even more so are the less tangible qualities like ease of communication and the ability to empower and engage others. Unfortunately for many businesses, these important …
3 Ways to Start Turning Soft Skills Into Core Skills Read More »
Life’s lessons are often taught to us in very unexpected ways. In some cases, this means that those lessons are also taught by unexpected individuals. While we may believe traits such as leadership and generosity are learned over years of hard work and discipline, there is living proof that is not necessarily always the case. …
Anyone who is a leader is also a student, one who never stops learning no matter how far out the career road stretches. It makes no difference if you’ve been a leader for a short while or if it seems as though you’ve been leading people your entire life, there are several things you can …
