In order to have an authentic connection with people at your workplace, you need to show a certain level of vulnerability. Your leadership journey should start with a Leadership Point of View. Wickline describes this in an August issue of Blanchard Ignite as a story about, “. . .the people and events that have shaped …
3 Ways to Create Authentic and Relevant Connection with Your Team Read More »
Leaders are often tasked with dealing with several different personality types, some of whom are difficult to cope with. However, even in the most trying situations when working with difficult people in the office, it is important to maintain a sense of decorum. Part of that decorum is knowing how to avoid frustration and still …
How to Avoid Frustration and Still Lead with Patience Read More »
Good leaders are never completely satisfied. They are always reaching for higher levels of excellence, and this requires a combination of self-awareness and personal growth. Leadership can be particularly challenging when you’re transitioning to a leadership position with a new team. What are some critical things you need to know if you’re going to be …
Three Critical Things to Know While Leading a New Team Read More »
In any leadership dynamic, there is a dominant impression that is made between the leader and those who report to that leader, either directly or indirectly. A leader can sometimes be a force that appears to be larger than life and frankly, intimidating. The question every leader should be asking is, “Are perceptions of power …
Are Perceptions of Power Important to Understand? Read More »
Developing leadership qualities is essential for anyone running an organization, regardless of the business or activity. If the people with whom you work don’t trust you, it’s going to be nearly impossible to motivate them to achieve goals and accomplish the objectives you’ve set. Unfortunately, it’s not uncommon for employees to distrust their managers and …
No one likes to see conflict on a team, but no matter how well your team members get along or how long you have worked together, conflict is inevitable. A good manager is prepared for these situations and has a toolbox of techniques at the ready to use when necessary. Here are five mistakes to …
Leadership skills do not come naturally to most people, but almost everyone will need them at some point. Most people will inevitably be faced with situations that require them to exercise leadership skills in various aspects of their life ranging from personal to professional. As a leadership coach, it is important for you to understand …
3 Ways to Help Others Develop Valuable Leadership Skills Read More »
Effective leadership encompasses a myriad of activities but may be thought of as being primarily about directing staff to achieve company goals. Providing that successful direction can be accomplished by targeting leadership focus on the most critical areas. Although focus can be defined as a central point of attention or activity, to be an efficiently …
A company with great leadership thrives even in the toughest situations and without it the company suffers. True leadership is demonstrated when employees want to do the right thing in all situations without prodding. In the current economy, leading rather than ‘bossing’ will always yield superior results. Great leaders display 10 inherent qualities that attract …
A majority of people aspire to be leaders and every leader aspires to be successful, but it is not always a smooth ride to the top. At times you will experience success beyond your wildest dreams, and at other times you will encounter challenges that will make you want to quit. The highs and lows …
Hundreds of articles focus on customers and agents when it comes to customer service, and senior management role pops up as one of the many points in the article. However, I believe the contact center leadership plays a big role in ensuring that customers receive exceptional experiences. Leadership is about achieving results through others. Dwight …
Role of Senior Management in Delivering Customer Service Read More »
LinkedIn is the largest professional networking platform in the world. That means it is the perfect place to connect with the who’s who in business. I have been using LinkedIn for a long time and I know its benefits firsthand. However, there is one thing that has really got me thinking (after it annoyed me …
3 Tips on How to Build a Lasting Business Relationship on Linkedin Read More »
The connected consumer has changed the way businesses communicate, especially because of their high expectations. What are these expectations? Consumers need to hear from you when they want to and through their channel of choice. The implication of this heightened expectation is that you have to be accessible on all communication channels. Simply put, you …
The Effect of Training on the Multi-channel Environment Read More »
They say you get better with age, but does it just happen? As I thought about this and evaluated my own leadership journey, I realized it does not just happen. You can be growing older but not getting better. It requires deliberate effort to get better at whatever you commit to do. As a leader, …
To really engage and inspire your team, you need to do more than simply react to circumstances as they arise. You must be willing to transcend the position-oriented, rewards-based compliance that is often tied up with transactional leadership and towards a values-based style of leadership. The question is, where do you start, and how should …
Moving Beyond Transactional Leadership: How to Be Transformative Read More »
Occasionally we fail even after careful planning. Nobody likes to fail I know I do not. However, failure is a part of our life. Have you ever failed? Most people fail before they experience success. The differentiating factor is what you do after the failure. You can sit there mourning and sorrowful, or you can …
Professionally, mentors are uniquely responsible for your overall trajectory, as they frequently come from the same or a similar field and give you access to wisdom only resulting from years of experience. However, finding the perfect mentor is as difficult as pinpoint exactly what your want from your professional life. In fact, deciding when to …
We all know navigating change successfully can be tricky at times. In fact, if we allow it to overwhelm us it can be frustrating and disheartening. However if you are smart about it you can learn to manage at least the response to it. Here are a few tips I have been talking to my …
Vast changes have taken place in the work environment, and more than a few of them have to do with the new breed of employees: millennials. Just as effective leaders have to change up their leadership styles to stay ahead of the game, they also have to exemplify specific qualities to attract and retain younger …
Top 10 Leadership Qualities That Matter Most to Millennials Read More »
Every generation makes a mark on the marketplace and labor force and as most millennial approach adulthood, the generation is poised to significantly shift the nature of business management. The baby boomers gave us employee support programs to ensure fair wages and respectful work environments. Generation X made tight-necked collars and stiff leather shoes obsolete …
