As your company grows, you face many challenges like strategies that will guarantee exceptional customer satisfaction, dealing with the competition, lowering operational cost and increasing profits. At the center of all these challenges are customers. They are the key element of how fast your business grows. Today’s online customer is sophisticated with high expectations of …
Are you using Proactive Live Chat for your business? Read More »
At this point in time, most people have at least heard of Live Chat and have a basic idea of what it is, however, if not, let me give you a quick overview. Live Chat is the means by which a customer can communicate with a representative from a particular business over an internet connection …
According to their recent Global Customer Experience Survey, NICE systems have discovered yet more evidence to support the hypothesis behind Live Chat: that customers want to deal with a real person when they are experiencing issues. While all of the attention may be on social media and smartphone apps, the clear message from 64 per …
Acquiring new customers is no simple task. It requires a large amount of time and resources dedicated to getting potential customers through the door – or on to your website. Advertising by Direct Mail or through the media is notoriously expensive, but even when your marketing has been limited to an online campaign, there is …
Most businesses would probably claim to be very customer-centric. It is a term that one hears a lot in sales and marketing circles, but what does it mean? Literally Customer Centric means that your customers – not your products, services or balance sheet – are the center around which your business is built. It means …
Is Your Company Customer-Centric? Live Chat Is the Option Read More »
Customers are primarily viewed as the driving factor behind the overall success of a company. Therefore, companies are constantly battling each other to win that ever so important intangible, customer loyalty. Companies are seeking ways to please and satisfy their customers in ways in which they want to be pleased. Each and everyday, more and …
Increase Customer Loyalty to Your Website With Live Chat Option Read More »
One of the biggest frustrations of running a business where much of your customer interaction is handled remotely via a website, is the limited ability to react to your customers’ needs until it is too late. During busy times, when your customer help phone lines are jammed, you know you will be losing potential sales …
It is a well-known fact that websites with live chat make more sales than others. It is one of the best methods available to clarify all the pre-sale and post-sale questions of customers. If you own an ecommerce website and are considering implementing customer support through Live Chat, you are on the right track. However, …
How to Select the Best Live Chat Software for Your e-Commerce Website Read More »
If you’ve been tracking the current trend of how major companies and small businesses are reaping the benefits of live chat, you might be tempted to dive right in and give it a try – especially if there is a free trial offered. If you have the option of a free Live Chat trial, resist …
Live chat establishes a real-time communication channel between customers and online chat representatives thereby helping the customers receive instant help to solve their queries and grievances. It involves real-time interaction through text, short statements, images, smiley, and abbreviations to achieve a greater objective of providing quality customer care. Even use of feature-rich and dynamic live …
Chat is increasingly becoming the preferred solution for online consumers. Click-to-chat technology is gaining international momentum. Based on our experience with several Fortune 500 companies, live chat is the most effective channel in terms of customer service and satisfaction. Internationally, the next great area of customer contact is live chat. From a customer perspective, regardless …
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work hours, and shop online. In today’s environment there are numerous channels of communication that can be employed; more choices than ever before. Your business most likely already uses some sort …
What to Look for in a Live Chat Software Solution Read More »
