To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of the newest, most innovative and customer-friendly methods is live chat support. Studies have shown that customers prefer this type of communication with companies over the phone or email. You might …
Exceptional customer service differentiates you from the other providers in the market. That differentiation is crucial because today’s customer is sophisticated and has more options than ever before. With the click of a button, they are out of your online shop and into the next. The secret is to offer them support and assistance that …
5 Reasons why Customer Service is Incomplete without Live Chat Read More »
If customer retention is a priority for growth this year, then you have to get serious about your customer experience. A priority for any customer experience should be allowing you customers to choose how they interact with your business and for the millennial generation, live chat for customer service is quickly becoming a preferred option. …
Why You Need an Integrated Customer Engagement Platform (ICE) Read More »
If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and scream, I try to not call the company and complain, I do not try and make a scene. I’m one of those “nice” clients we hear so much about. All …
E-Commerce and Internet marketing are standard in the digital age. Nearly every successful business, retail or otherwise, uses some form of web-based sales or information distribution. However, although many customers are happy to do business online, at times Internet-based companies seem to lose the human touch. Offering a live chat service on your website can …
Why Live Chat Is the Perfect Tool for Help on Demand Read More »
A great customer experience can enhance the value and length of the consumer and merchant relationship. Each product in a marketplace has to be a better or more affordable substitute, tying commercial success to service. Businesses that roll out sophisticated customer experience tactics to add value to their offerings with giveaways, enhanced services, loyalty-based bonuses, …
The Effects of Live Chat Integration on the Customer Experience Read More »
Managing a successful online business is hard work. Although everything operates on the internet, your success hinges solely on whether you can attract customers and generate sales. Live chat customer services are enabling businesses everywhere a way to reconnect with customers to increase sales and customer satisfaction. Improve Customer Experience Live chat offers customers the assistance and …
4 Ways Live Chat Can Improve the Success of Your Online Business Read More »
Just stop for a moment and think about what that term means to you. What images does it conjure up in your mind? A smiling and pleasant clerk in a store, restaurant or other business? A busy call center with people fielding multiple customer phone calls? Getting help from a live chat operator or email …
Integration of Live Chat and Social Customer Service: A Logical Evolution Read More »
No matter what kind of business you have or the industry you’re in, you can always use another way for your customers to get in touch with you. Live chat services are essentially like sending text messages to someone without having to know the other person’s number and sharing messages without needing a phone. With …
Understanding and Getting the Most out of Live Chat Read More »
Customers everywhere are starting to turn to the internet to conduct their business and shop. Website owners are scrambling to implement tools that will enable them to meet the needs of their customers without investing too much time, money and resources. As more customers start to increase their expectations to improve their experiences, many online …
2 Ways Live Chat Services Can Improve Online Customer Experience Read More »
In general, certain universal features should be included in all live chat software. This typically includes things like access to unlimited accounts, certain workflow enhancements, increased security features, live chat support from the provider, etc. However, users should also consider other enhancements that can greatly improve their experience. This often entails enhancements geared towards cross-channel …
What Features Should You Expect with Enterprise Live Chat Software Read More »
Recruiting the right employees is the cornerstone of any organization. When you think about live chat support, you need a special work force to offer a seamless experience for your customers. Depending on the size of your organization, the size of the workforce will be either high or low. For the purposes of today’s discussion, …
The Internet has helped to level the playing field in many regards, allowing business and commerce to span across countries and continents where such opportunities did not previously exist. One of the notable effects of this blurring of geographical lines has been that support representatives are often asked to serve customers who live in a …
E-commerce shares many similar traits to traditional sales, although it differs considerably in certain key areas. As websites are always open for business to buyers across the country (or possibly around the globe) there exists a greater need for productivity from what are often comparatively limited numbers of representatives. Keep your customers happy and keep …
Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an overwhelmingly pleasant one with the right etiquette. Fast and painless communication is made significantly easier when the chat operator and guest have overlapping goals. Here are some basic guidelines for operators and customers to follow …
Live chat service places your customers in control of asking for help. This process initiates an easy and convenient method for both them and for your customer service team. However, it goes beyond that. Live chat software is ideal for enhancing customer conversion for eight significant reasons: Customer Experience : Live chat provides the driving …
Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just a click away, it’s crucial to ensure that your web site’s support tools are both accessible and responsive at all times. This ranges from e-mail and phone communication to your …
Live Chat: How Long Can You Keep Customers Waiting? Read More »
Live chat provides solutions for web-based businesses in the form of efficiency and revenue reclamation. It’s convenient and useful for customers to get their questions answered quickly via live chat. Live chat also represents a powerful approach for mitigating shopping cart abandonment. In essence, it recoups revenue before it’s lost. Also, tagged chat facilitates best …
Live chat support is an easy and effective method to answer customer questions and help resolve any issues they have encountered with your products or services. Unfortunately, many consumers have a default attitude that customer service, online or over the phone, is difficult and tiresome. Creating a strong customer support team utilizing these tips is …
Create Stronger Customer Relationships With These Live Chat Support Tips Read More »
Live chat support is the single most preferred resource for customers in need of assistance online. They’re also an excellent opportunity for businesses looking to win over visitors with outstanding e-commerce customer services. If your chat features are lacking, you may be missing out on much more than help requests. Even worse, you may be …
4 Ways E-Commerce Websites Can Enhance Live Chat Function Read More »
