Blog

How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Nov 18, 2020 Patrick Reynolds How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…

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Measuring the ROI of Implementing Live Chat on Your Website

Nov 20, 2019 Jim Iyoob Measuring the ROI of Implementing Live Chat on Your Website

Have you considered implementing live chat features on your business website? If not, there are many reasons you should. For example, marketing experts say that…

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Improve Customer Experience With These Live Chat Etiquettes

Jun 05, 2019 Patrick Reynolds Improve Customer Experience With These Live Chat Etiquettes

The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task or…

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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Why Live Chat is Imperative and Here to Stay!

May 18, 2018 Patrick Reynolds Why Live Chat is Imperative and Here to Stay!

The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…

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Providing the BEST Customer Satisfaction through Chat Services

Nov 21, 2017 Jim Iyoob Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer…

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Redefining Shopping Cart Abandonment In Face Of New Challenges

Nov 06, 2017 Jim Iyoob Redefining Shopping Cart Abandonment In Face Of New Challenges

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…

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Live Chat Helps To Efficiently Cater To Customer Needs

Oct 27, 2017 Patrick Reynolds Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…

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Top Reasons You Haven’t Added Live Chat to Your Website

Oct 17, 2017 Jim Iyoob Top Reasons You Haven’t Added Live Chat to Your Website

Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to…

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Live Chat: From Humble beginnings to Revolutionary Growth

Oct 11, 2017 Matt Rocco Live Chat:  From Humble beginnings to Revolutionary Growth

In the earlier days of e-commerce, the idea of being able to go online to a website and make a purchase from one’s own home,…

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