How to Make Your Live Chat Service Smarter with Artificial Intelligence?
Nov 18, 2020 Patrick Reynolds
Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…
Learn More...Measuring the ROI of Implementing Live Chat on Your Website
Nov 20, 2019 Jim Iyoob
Have you considered implementing live chat features on your business website? If not, there are many reasons you should. For example, marketing experts say that…
Learn More...Improve Customer Experience With These Live Chat Etiquettes
Jun 05, 2019 Patrick Reynolds
The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task or…
Learn More...The Right Ways to Combat Shopping Cart Abandonment Issues
Sep 07, 2018 Amit Kachhawa
One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…
Learn More...Why Live Chat is Imperative and Here to Stay!
May 18, 2018 Patrick Reynolds
The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…
Learn More...Providing the BEST Customer Satisfaction through Chat Services
Nov 21, 2017 Jim Iyoob
Live chat makes interacting with existing and potential customers much more efficient. Studies have found when companies implement live chat services, it significantly improves customer…
Learn More...Redefining Shopping Cart Abandonment In Face Of New Challenges
Nov 06, 2017 Jim Iyoob
Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…
Learn More...Live Chat Helps To Efficiently Cater To Customer Needs
Oct 27, 2017 Patrick Reynolds
Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…
Learn More...Top Reasons You Haven’t Added Live Chat to Your Website
Oct 17, 2017 Jim Iyoob
Businesses and educational institutions alike have taken to the internet to build their presence and drive customers to their doors, all in an effort to…
Learn More...Live Chat: From Humble beginnings to Revolutionary Growth
Oct 11, 2017 Matt Rocco
In the earlier days of e-commerce, the idea of being able to go online to a website and make a purchase from one’s own home,…
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