Blog

Artificial Intelligence: A Boon to Improve Customer Experience

Jan 17, 2017 Jim Iyoob Artificial Intelligence: A Boon to Improve Customer Experience

Artificial intelligence has been around for a while, and while some wholeheartedly embrace the idea, others are wary of using what is portrayed to be…

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Why Speech Analytics is a Revolutionary Factor for Contact Center Quality Monitoring

Jan 11, 2017 Jim Iyoob Why Speech Analytics is a Revolutionary Factor for Contact Center Quality Monitoring

Contact center reliability in terms of delivering the value promised to customers depends largely on the performance of individual employees. Thus, in order to ensure…

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Four Things to Know Before Merging AI to CX

Nov 02, 2016 Matt Rocco Four Things to Know Before Merging AI to CX

Before you make the switch to utilizing bots which can be more cost effective and less frustrating to deal with, it is vital to keep…

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The Race for Customer Service Excellence is On – An Interview with Etech’s Jim Iyoob

Oct 10, 2016 Admin Etech The Race for Customer Service Excellence is On – An Interview with Etech’s Jim Iyoob

Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform…

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Etech is Proud to Announce New Leadership in Texas Centers- to Drive Revitalization and Deliver Outstanding Customer Experiences

Sep 20, 2016 Admin Etech Etech is Proud to Announce New Leadership in Texas Centers- to Drive Revitalization and Deliver Outstanding Customer Experiences

Nacogdoches, TX – September 20, 2016 – Etech is proud to announce new additions to a leadership team to take the company to its next…

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5 Effective Ways to Measure the Quality of Your Customer Service

Sep 15, 2016 Jim Iyoob 5 Effective Ways to Measure the Quality of Your Customer Service

As every modern business knows, there is a strong correlation between success and customer service quality. If you fail to make an authentic connection with…

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Four Key Interaction Tips to Welcome Your Customers

Sep 09, 2016 Patrick Reynolds Four Key Interaction Tips to Welcome Your Customers

If you run a business— no matter what the industry or service may be— you understand the importance of building strong relationships with customers. Giving…

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6 Secrets to Live Chat Efficiency

Sep 02, 2016 Jim Iyoob 6 Secrets to Live Chat Efficiency

Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…

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FCR- Are You Making It a Priority?

Aug 05, 2016 David Carrizales FCR- Are You Making It a Priority?

Where does FCR rank in your list of priorities? The role of the contact center is to offer customer services to their clients. The key…

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3 Tips To Help Create the Best Chat Experience

Aug 02, 2016 Jim Iyoob 3 Tips To Help Create the Best Chat Experience

To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…

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