Artificial Intelligence: A Boon to Improve Customer Experience
Jan 17, 2017 Jim Iyoob
Artificial intelligence has been around for a while, and while some wholeheartedly embrace the idea, others are wary of using what is portrayed to be…
Learn More...Why Speech Analytics is a Revolutionary Factor for Contact Center Quality Monitoring
Jan 11, 2017 Jim Iyoob
Contact center reliability in terms of delivering the value promised to customers depends largely on the performance of individual employees. Thus, in order to ensure…
Learn More...Four Things to Know Before Merging AI to CX
Nov 02, 2016 Matt Rocco
Before you make the switch to utilizing bots which can be more cost effective and less frustrating to deal with, it is vital to keep…
Learn More...The Race for Customer Service Excellence is On – An Interview with Etech’s Jim Iyoob
Oct 10, 2016 Admin Etech
Customers now have the right of way. What used to be a one way street service in the world of business, has become a platform…
Learn More...Etech is Proud to Announce New Leadership in Texas Centers- to Drive Revitalization and Deliver Outstanding Customer Experiences
Sep 20, 2016 Admin Etech
Nacogdoches, TX – September 20, 2016 – Etech is proud to announce new additions to a leadership team to take the company to its next…
Learn More...5 Effective Ways to Measure the Quality of Your Customer Service
Sep 15, 2016 Jim Iyoob
As every modern business knows, there is a strong correlation between success and customer service quality. If you fail to make an authentic connection with…
Learn More...Four Key Interaction Tips to Welcome Your Customers
Sep 09, 2016 Patrick Reynolds
If you run a business— no matter what the industry or service may be— you understand the importance of building strong relationships with customers. Giving…
Learn More...6 Secrets to Live Chat Efficiency
Sep 02, 2016 Jim Iyoob
Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…
Learn More...FCR- Are You Making It a Priority?
Aug 05, 2016 David Carrizales
Where does FCR rank in your list of priorities? The role of the contact center is to offer customer services to their clients. The key…
Learn More...3 Tips To Help Create the Best Chat Experience
Aug 02, 2016 Jim Iyoob
To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…
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