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Live Chat Best Practices to Deliver Superior Customer Service

Apr 10, 2018 Jim Iyoob Live Chat Best Practices to Deliver Superior Customer Service

With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…

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Do You Need a Customer Experience Strategy or Not?

Mar 27, 2018 Jim Iyoob Do You Need a Customer Experience Strategy or Not?

You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Why Your Customer’s Experience Is Important

Feb 27, 2018 Jim Iyoob Why Your Customer’s Experience Is Important

Your customers do more than just buy your products or use your services. They experience your brand. Good experiences lead to higher revenues. Deliver a…

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Elements of Great Customer Experience

Feb 16, 2018 Patrick Reynolds Elements of Great Customer Experience

Providing great customer service is a top priority for most businesses, and for many businesses, providing great customer service can often be what gives them…

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Top 7 KPI’s to Measure Your Customer Experience Levels

Feb 07, 2018 Matt Rocco Top 7 KPI’s to Measure Your Customer Experience Levels

Enhancing customer experience is an absolute priority for corporations today. To determine if customer service meets expectations, you need the ability to measure the key…

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Live Chat: From Humble beginnings to Revolutionary Growth

Oct 11, 2017 Matt Rocco Live Chat:  From Humble beginnings to Revolutionary Growth

In the earlier days of e-commerce, the idea of being able to go online to a website and make a purchase from one’s own home,…

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How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Oct 04, 2017 Matt Rocco How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…

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What is Customer Experience Management?

Oct 03, 2017 Jim Iyoob What is Customer Experience Management?

CEM is a strategy that focuses the operations and processes of a business around the needs of the individual customer across multiple channel interaction with…

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Leveraging Technology to Measure Customer Experience

Sep 01, 2017 Patrick Reynolds Leveraging Technology to Measure Customer Experience

Monitoring, measuring and improving the customer experience is a high priority for most forward-thinking businesses in this day and age. Company owners are largely aware…

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