INTRODUCING ETECH GLOBAL SERVICES
Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.
DELIVERING INTELLIGENT SALES AND SERVICE SOLUTIONS
At Etech, we understand the importance of the relationship between a company and its customers. That's why all of our sales and service solution strategies are driven by the 'voice of the customer'. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction to drive strategic recommendations for continued sales and service improvements. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers.
PIONEER IN WEB CHAT SALES AND SERVICE
Etech is the foremost expert in web chat services and has proven results in lead generation, sales and service. We provide a sophisticated chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When you partner with Etech, you can rest assured that your online sales and service goals will be met and even exceeded right from the start.
QUICK FACTS ABOUT ETECH
- 2,300 team members in facilities located in Texas, Jamaica and India.
- Bilingual capabilities in Texas providing services in both English and Spanish.
- Tier One preferred provider for Fortune 50 and Fortune 500 companies.
- ISO 9000 Certified and PCI Compliant.