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    About Us

    Introducing Etech Global Services

    Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers.

    Delivering Remarkable Sales, Service and Technology Solutions

    At Etech, we understand the importance of the relationship between a company and its customers. That's why all of our sales, service and technology solutions are driven by the 'voice of the customer'. Through our stringent QA process, we record 100% of all voice and chat interactions and evaluate our agents to ensure an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction to drive strategic recommendations for continued sales and service improvements. And we do everything with the highest integrity and quality possible. These differences allow us to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.

    Pioneer in Live Chat Sales and Service

    Etech is the foremost expert in live chat services and has proven results in lead generation, sales and service. We provide a sophisticated chat solution that monitors web site visitors, identifies hot prospects, engages prospects with targeted offers, and converts hot prospects into customers. When you partner with Etech, you can rest assured that your online sales and service goals will be met and even exceeded right from the start.

    Quick Facts about Etech

    • Etech employs 2,500 team members throughout the US, Jamaica, and India
    • Bilingual (Spanish and English) capabilities
    • Tier One preferred provider to Fortune 50 companies
    • PCI Compliant, ISO 9000 Certified and PACE SRO Accredited

    Testimonials

    • "Etech's ability to provide quality B2B leads for SuddenLink Communication's outside Sales Representatives has been fantastic. Their ability to get through the gatekeeper to the decision maker has resulted in very generous conversion rates and great incremental revenue. I would recommend Etech to others in need of sales assistance."
      Marketing Business Services,

      SuddenLink Communications

    • "Etech is a very valued partner who ensures a quality interaction with customers resulting in a great customer experience and improved results."
      VP of Marketing,

      National University

    • "Through our partnership with Etech Global Services, we have reduced our chat costs and increased conversions and order value. This program has brought in 60% incremental revenue and is a clear winner."
      VP of Ecommerce,

      Fortune 500 Telecommunications Provider

    • "Etech Global Services helped us reach our Hispanic customers in a meaningful way. We couldn't be happier with the return on investment results."
      Operations Manager,

      Leading Telecommunications Provider

    • “Etech Global Services helped us reach our customers in a meaningful way.”
      Vice President of Marketing, Leading Media,

      Entertainment and Communications Company

    • "The Etech solution has exceeded every one of My Plate's expectations, and has delivered an astounding ROI of 218%"
      Sean Kennedy,

      Vice President of My Plates

    • “Etech has become a superb business partner and to say I have been impressed is an understatement. Their on-boarding process for new clients, high caliber sales agents, and training have been excellent.”
      Sales Director,

      Leading Financial Institution