Events
Upcoming Events
Customer Contact Week At Home, 2020
August 11th - August 27th, 2020
Etech Global Services, a global leader in customer engagement solutions, is excited to participate in CCW At Home from August 11th – 27th , 2020. Etech will be hosting an engaging workshop focused on how the analysis of agent performance and their coaching and development are crucial to crafting the customer experience (CX) architecture.
Key Takeaways
- Why organizations should focus on agent performance for a better CX
- How agent performance impacts overall contact center performance and CX
- The significance of agent training and development to increase CX
- Leverage agent performance data to enhance personalized customer interactions
- Using agent insights to build out chatbots to be more effective
Past Events
Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience
March 18, 2020 | 12:00 – 1:00 PM ET
Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going beyond technology & data to reach human wisdom.
This webinar is FREE! It will occur on Wednesday, March 18th.
WHAT YOU'LL LEARN
The key takeaways are:
1.Need for Human and Artificial Intelligence to improve Customer Experience
2.Discuss applied techniques on how to improve Customer Experience
3.Practical applications that you can take back to your organization and implement immediately
CX Architecture – Using Agent Insights to Design a Remarkable Experience
January 29, 2020
Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have the real-time ability to create a remarkable interaction. Learn how to use agent performance data as the foundation of an empowered frontline that delivers exceptional experiences and satisfied customers that buy more and stay longer.
CX Architecture: 5 Steps To Transform Your Customer Insights
September 16, 2019
The power of Artificial Intelligence has become a strategic tool for businesses in an increasingly globalized marketplace. Automating that power through a simplified front-end can be one of many transformational milestones of turning unstructured AI data into actionable insights. Learn this, along with other steps to elevate your customer experience, agent performance, consumer loyalty, and brand strength in our workshop!
Etech’s Topic Of Discussion: From AI to Analytics – How Will Innovation Impact the Contact Center of 2025?
December 3, 2019 | 1:00 PM - 2:00 PM
The CCW Online Summit "The Contact Center of 2025" is a platform wherein analysts will share their expert predictions, executives will detail their forward-thinking blueprints, and innovators will unveil their game-changing technology.
Etech is a part of the Executive Roundtable at the event wherein the topic of discussion is: From AI to Analytics - How Will Innovation Impact the Contact Center of 2025? , so do join us for this exciting session on December 3. For registration and more details, Click Here.
The Future of Customer Experience in the Call Center
September 12, 2019
With new customer care technologies making it possible to maximize revenues, savings, and above all customer experience all at once; maximizing competitive advantage at organizational level must be smart and quick.
In today’s consumer-conscious world, what’s the only thing between your customers and the door? An effortless customer experience! Join Etech’s session to learn about the dramatic impacts customer experience analytics can have on an organization’s performance and walk away understanding the value of quality and performance management transformation using the synergy of human intelligence and artificial intelligence.
HI+AI – The Right Formula For Performance Management
July 10, 2019
In today’s constantly evolving customer-centric environment, it is an absolute requirement for organizations to understand how they can fully utilize their most important asset; their people. Customer Experience (CX), agent performance, primary road-blocks in the customer life-cycle, are all vital aspects that have tremendous impact on a company’s reputation that can no longer be over-looked.
Join Etech’s team on July 10, 2019, at the Contact Center Virtual Summit (CCVS) where the team will be sharing everything from the importance of a customer-focused organization, to how you can take advantage of customized tools for the enhancement of your Customer Experience.
Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness
Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM
Customer Experience is one of the most talked about opportunities in today’s world and the reason is simple – organizations that focus on customer experience see happier customers, reduced churn, and increased revenue – leading to higher profits.
Most organizations don’t even realize that their customers feel it requires “high-effort” to do business with them. The one’s that truly have an advantage are the ones who understand how to take these valuable customer insights to transform their Training and Coaching efforts into an effective and efficient Customer Experience driven contact center. Because chances are, your customers are already telling you what is frustrating them, you just aren’t listening!
Meet Etech’s team at Booth#412, June 26th – June 27th, 2019.
Leveraging People, Process and Artificial Intelligence
Thursday, April 11, 2019 | 10:00 AM – 11:00 AM
Today’s consumers need more than good products and good prices. They demand it. They want services fast, they want it efficient, and they want it their way. To be successful and create loyal customers in today’s environment, consumers look for effective omni-channel providers as that allows the consumer to engage in the channel of their choosing, essentially meaning vendors need to be everywhere, all the time. Technology is enabling us both as consumers and providers to better fill this need however some are still trying to adapt to this advancement and not just offer the service, but offer them in an exceptional Customer Experience manner.
Learn why listening to the customer and providing customer experience is an integral part of today’s business landscape and learn how Artificial Intelligence + Human Intelligence is one of the most vital components in Etech’s session on April 11, 2019, in Montego Bay, Jamaica.
Etech to Participate in Panel Discussion at PACE ACX’19
March 31-April 3, 2019 | San Antonio, Texas
Learn how leveraging the power of Artificial Intelligence partnered with the irreplaceable Human Intelligence can not only build remarkable customer experiences but also transform the way organizations interpret their Voice of the Customer feedback.
Meet Etech’s team during the PACE ACX’19 in San Antonio, Texas, where they discuss how leveraging people, process and technology to deliver exceptional customer experience.
Visit Etech at Booth #214
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve
Tuesday, January 16, 2019| 11:15 AM to 2:00 PM
Improving customer experience has been rightfully viewed as one of the most important things any organization does to drive value to make them stand out from the competition. Why is it that organizations learn this the hard way by being in a brand crisis? Be it product quality, or how our customers feel about your company; it is always best to learn from your customers about the customer service they deserve and crave for.
Etech believes in customer experience delivery optimization to be an interactive process that irons out the pain points in customer journey and perfecting those journeys for customer delight. Join Etech’s team to learn and see how the best methods and ways to deliver the best customer experience by learning from your customers.