There is a goldmine of insights buried in the contact center but you have to know how to mine. Manually listening to and analyzing every interaction is challenging, cost prohibitive and prone to subjectivity and errors. Artificial Intelligence (AI), when combined with Human Intelligence(HI), eliminates these restrictions and enables you to capture rich customer insights from every contact.

In this workshop you will learn how to combine people + machine learning to mine relatable data and transform it into usable performance enhancing coaching recommendations and customer experience intelligence.

  • Analyze every conversation in real time, and provide leadership with actionable, searchable insights based on VOC
  • Identify clear next steps to infusing AI+HI into your operations
  • Find patterns in your data and automate descriptive, predictive and prescriptive analytical tasks