Events

Upcoming Events

Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve


Tuesday, January 16, 2019| 11:15 AM to 2:00 PM

Improving customer experience has been rightfully viewed as one of the most important things any organization does to drive value to make them stand out from the competition. Why is it that organizations learn this the hard way by being in a brand crisis? Be it product quality, or how our customers feel about your company; it is always best to learn from your customers about the customer service they deserve and crave for.

Etech believes in customer experience delivery optimization to be an interactive process that irons out the pain points in customer journey and perfecting those journeys for customer delight. Join Etech’s team to learn and see how the best methods and ways to deliver the best customer experience by learning from your customers.

 

Past Events

The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence


Wednesday, November 14, 2018 | 10:15 AM to 11:00 AM

Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. In fact, they demand it. They want it fast, they want it good and they want it their way. To be successful and have happy and loyal customers in today’s environment, you need to be everywhere all the time.

Artificial Intelligence (AI) is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. AI applications have the potential to reduce costs, improve customer experience, boost productivity and increase revenue. Even though AI has been around for more than 50 years, it is upto now that we have taught the technology to create personalized customer experiences, and key customer insights.

Learn how leveraging the power of AI now and preparing for the future, how contact centers can not only build beautiful customer experiences but also set the stage to be leaders in the future.

Meet Etech’s team during PACE Regional Contact Center Summit in Princeton, New Jersey to learn how Artificial Intelligence is a natural fit for contact centers as it offers solutions for dealing with massive amounts of data.

Workshop B: Professor Customer: Empower Your Customers to Teach You CX Delivery they Crave


Tuesday, Oct 9, 2018 |10:30 AM to 12:30 PM

Artificial Intelligence is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. In this interactive workshop, find out how to automate descriptive and predictive tasks and free up agents’ time for strategic customer connections.

Join Jim Iyoob and Jeff Arnold from Verizon Wireless as they unpack how to leverage people, processes and technology as a catalyst for deeper customer engagement.