A team is only as good as its leader, and that’s most certainly true when it comes to call center employees. Etech is here to show you the intersection between employee development and team encouragement, mainly because both are inextricably linked to one another. Learn how to lead by example to bring out the best in your team and to help them help themselves become more adept at their jobs.
Why Leaders Should Lead by Example
Employee empowerment and satisfaction are connected to the overall satisfaction of your customers. Think about it: if your employees are happy and satisfied with their jobs, that happiness is bound to spill over into their interactions with customers. When employees are dissatisfied, customers are likely to pick up on that and respond accordingly. Much like you’re attracted to happy people and repelled by negative individuals, the same applies to companies and their employees.
One of the best ways to empower employees is to lead by example. When your call center employees see you putting company practices and their suggestions into action, they witness the results first hand and have a goal to strive towards. Whatever advice you offer your employees, make sure you can provide firsthand experience on how effective that advice is. Just like customers are more likely to buy something after a demonstration, employees are more likely to take your advice to heart when they know the outcome of following that advice.
How to Boost Employee Motivation
To motivate employees and help them with personal development at the same time, there are a few strategies you can put to good use. The first is to ensure your employees can perform their job per the latest techniques. While it’s great to have several decades of experience in the industry, it doesn’t mean as much if that experience is with outdated techniques.
Offer mentorship opportunities for employees who want to cultivate their skills in ways that aren’t always easy or possible in standard training scenarios. For instance, some employees might want to become leaders, and your experience will be invaluable in this regard.
For some employees, their work performance suffers when their minds aren’t being stimulated or challenged, which can happen when they perform the same task day in and day out. This is when cross-training can be a great asset to both leaders and employees. Employees get the opportunity to see how other departments of the company work and expand their skills, and the change of scenery could be just what they need to keep from taking their talents elsewhere.
Another way to keep employees motivated is to have them set goals for themselves. Doing so gives them something to focus on at work, provides them with the chance to better understand their professional capabilities and can relieve them of some of the monotony of the standard workweek. Just make sure the goals are realistic.
Employee encouragement is great personal development for your team and for you as a leader. Use the above tips to motivate your employees and help unleash their potential.
This blog was first published on LinkedIn.
